Cannot restore my data

Hi. So I have bought a new computer and I am trying to transfer my data from emclient from my old computer to my new one, but I am having a hard time doing it. At first I created a backup file in my old computer and tryied to restore in my new computer, but emclient does not identify the backup file. So I tryied to copy all the contents to roaming/emclient…, but emclient crashes and cannot open. What to do? Thanks.

One thing to check is that you have the same version on both computers. I think if the one is much older than the other, the restore might not work.

You can download and install the latest version of eM Client from the Release History. Update both computers.

Then use eM Client’s own backup facility: Menu > File > Back. And the same on the new computer: Menu > File > Restore.

See if that makes any difference.