Cannot get account to work

Need a little more info…what exactly does not work?  Error messages?  Screenshots?

I sent a lengthy account of it a couple of days ago including about 5 screenshots!!

Thats why I chased it up

Sorry - just realised this is the forum.  I sent all the above info to support.   I didn’t meant to post this as it wasn’t complete

Peter, you can also post here too in case someone can help.

Since support haven’t responded despite two emails I may do that