Our customer have a problem. During conversion of Local Folders (pop3 account) from v6 to v7, eM client used all free HDD space. Now he has 2 big files with emails: c:\Users\User01\AppData\Roaming\eM Client\mail_data.dat = 60GB and c:\Users\User01\AppData\Roaming\eM Client\Local Folders\mail_data.dat = 28GB.
What to do? Finish conversion? Revert back to 6th version?
thanks for ideas.
Hello Dusan,
Is it possible for you to free up the necessary space (that is roughly 120GB)? We understand that this is inconvenient, but eM Client 7 has a completely new database structure so all the data has to exist simultaneously before the conversion is finished. Even temporarily is fine, for example moving some data to an external hard drive for the time being. We’d then recommend trying to finish the conversion. Could we please also ask if the user received a message with a warning about this problem?
Regards,
Maurice