I have 2 Outlook.com accounts. I am able to get both accounts added to eM Client software - I am able to receive and send email on one account, but only able to send emails on the other account. All settings for both accounts are exactly the same except the email addresses. I keep getting the message:
[IMAP] an attempt to connect to [emailaddress]@Outlook.com failed. This could be caused by temporary server unavailability or incorrect settings. Do you want to check the settings.
When I click the “Open account settings” button - the settings are set exactly as the other account that works for sending and receiving.
I log in to Outlook.com for the account that can only send on eM client, and there is nothing wrong with the server - all of the test emails I have been sending are showing up just fine on Outlook.com website
I have turned off my email virus checker (Avast) in an attempt to get it to work, but that did not change anything.
Hi Gary, thanks for the reply. I have enabled Pop in the outlook.com options, but the account is set up as I map in eM client. . When I move the malfunctioning account to the top it does not make a difference. Is the security policy setting located in outlook. Com or em client? I will check that In the morning.
Hi Gary, I have tried all available options in the security policy drop down, but have set them back to force usage of ssl/tls which was the default when i first set up the accounts. Both of the accounts are set exactly the same. Very weird!
Oh, I misspoke, mine is set on legacy for both, that was the default. Your screen shot is how mine are set up. I have tried setting one up as IMAP and one up as Pop, using various ports, changing the servers to what it was when it was still “live mail” instead of “outlook”. Delete all, re-add the one that doesn’t work, no change.
Click your user icon at top right, and select View Account.
Click Security on the menu bar. If you have two-step verification enabled, remove it.
Click Privacy on the menu bar. Scroll down to Apps and Services. Click on Apps and services that can access your data. There you will see eM Client listed. Click on Edit and Remove permissions.
Setup your account again and see if there is any change.