Blue / Gray dotted line

1

I imported thousands of archives emails from old .pst files into local folders

em
em959×426 96.5 KB
. The import worked fine and I see the emails listed, but when I click to open them, a blank screen with the dotted line (usually means “working…” I have left it open for 72 hours thinking it is taking time to process – but still waiting.

Is there something else I need to do?

2

Hi,

Please go to windows search: type “%appdata%” , then go to “eM Client/Logs”, open the file cef.log and copy its contents here.

Patrik

3

It seemes to have resolved itself, thank you.
Here is the log you asked for.

[1116/213420.047:ERROR:viz_main_impl.cc(169)] Exiting GPU process due to errors during initialization
[1117/081332.585:ERROR:viz_main_impl.cc(169)] Exiting GPU process due to errors during initialization
[0106/142626.627:ERROR:viz_main_impl.cc(169)] Exiting GPU process due to errors during initialization
[0106/142739.969:ERROR:viz_main_impl.cc(169)] Exiting GPU process due to errors during initialization
[0227/103522.689:ERROR:viz_main_impl.cc(169)] Exiting GPU process due to errors during initialization
[0227/103624.687:ERROR:viz_main_impl.cc(169)] Exiting GPU process due to errors during initialization
[0227/104544.277:ERROR:viz_main_impl.cc(169)] Exiting GPU process due to errors during initialization
[0227/104858.924:ERROR:viz_main_impl.cc(169)] Exiting GPU process due to errors during initialization

4

That’s great to hear, if it comes up again, please let me know.

Patrik