Blank Password Input screen

I have just installed eM client and am trying to set it up to connect with Gmail. The process is fairly straightforward and works well until I get to the password entry screen, which shows up blank (see screen shot).

I am using a Windows 7 x64, and eM client version 7, on a regular notebook (Lenovo). Playing around with the default screen resolution has not helped. Neither has uninstalling and re-installing emclient.

Has anyone encountered this issue before?


We’re sorry you’re experiencing this issue. Could we please ask if it’s possible for you to log into Gmail in Google Chrome browser?

Thank you,

Thank you Maurice. Yes I am able to login to Gmail using Google Chrome. I use chrome as the default browser and am currently on version 55.0.2883.87 

what is the current version of eM Client you are using? Please copy the full number from Menu>Help>About section.
Do you use any security software that could be blocking eM Client for having web access? Proxy? Try adding eM Client to exceptions in these and see if it helps.


what was the solution to this?