Baffling error message

What does the following error message mean?
"An error occurred. Deleting items in folder "…’ failed with an error: ‘None’ is an invalid XmlNodeType. Line 8, position 8.

Hi, could you tell me what exactly have you tried to do, what email provider do you use and with what protocol?


My e-mail provider is Bell Canada which is basically a hotmail/outlook account.
Within eM-client, I have a second account which is a gmail account.
I’ve run the diagnostic tool which results in the aforementioned error message.
What do you mean by protocol?

by protocol I meant if you use IMAP/POP3 or other for synchronization of your emails.

You can check it in Tools - Accounts - your account and if you look on what Tabs you have there visible.


Under my main account (eg. … I see the following tabs:“General”, “Mail, Calendar, Contacts” and “Diagnostics”. Under my synchronized account (eg. … I see the following tabs: “General”, “IMAP”, “SMTP”, Calendar, Contacts" and “Diagnostics”.

When I run the diagnostic option, I get a green check mark + ok results for both IMAP and SMTP.

Hope this is the information you need. Thx

I will need your IMAP logs then, go to tools - settings - advanced, check IMAP under your account, apply and restart eM Client.
Simulate steps that leads to your issue and after that use “send logs…” to [email protected] together with this topic’s URL in subject.

Then you can turn logging off.