I purchased eM Client Pro including 1 year of VIP support. Although the client itself is good, the “VIP support” is the worst I’ve seen so far. Unresponsive, does not care about priority (high, urgent - doesn’t matter) and the occasional response I get once in two weeks is useless (asking me to use a feature that doesn’t exist). If I were you, I’d stay away from Pro version.
Since the VIP support for which I paid is not solving my problem, I turn to the community. My issue is that the contents of all messages earlier than mid December 2020 is blank, so a I cannot check my e-mail via eM Client! This happened after the client froze and crashed. Then upon next start it could not validate the database. My disk may have been full, but it isn’t now, however, the client does not re-generate the database. How can I re-generate the eM client database without having to re-import my account? The “repair” functionality that the “VIP support” is referring to does not exist in version 8.1.979 which I have. I do see all messages in another client, so those aren’t gone. Thanks in advance!