Backup pls see attachment

System.UnauthorizedAccessException: Access to the path ‘C:\Program Files (x86)\eM Client\backup_202310031756.zip.incomplete’ is denied.
at Microsoft.Win32.SafeHandles.SafeFileHandle.CreateFile(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options)
at Microsoft.Win32.SafeHandles.SafeFileHandle.Open(String fullPath, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize)
at System.IO.Strategies.OSFileStreamStrategy…ctor(String path, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize)
at System.IO.Strategies.FileStreamHelpers.ChooseStrategyCore(String path, FileMode mode, FileAccess access, FileShare share, FileOptions options, Int64 preallocationSize)
at System.IO.Strategies.FileStreamHelpers.ChooseStrategy(FileStream fileStream, String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options, Int64 preallocationSize)
at System.IO.FileStream…ctor(String path, FileMode mode, FileAccess access)
at MailClient.Storage.Backup.BackupCompressionTool…ctor(String backupDirectory)
at MailClient.DbBackup.FormBackup.Backup(CancellationToken cancellationToken)
at MailClient.DbBackup.FormBackup.<>c__DisplayClass27_0.<MainForm_Load>b__0(Object a, DoWorkEventArgs b)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

Kind regards,
Jan Baak

You don’t have permission to create files in Program Files (x86) folder. That is a universal restriction in the Windows OS.

Go to Menu > Settings > General > Backup, and change the location back to …\Documents\eM Client\ then try the backup again.

Thank you for your quick response.
I have tried the steps but I can’t find eM Client in the Document folder…
Only in the Program Files folder

martes 03 octubre 2023 :: 2150hrs (UTC +0100)

You will need to create the folder emclient within Documents
Then follow @Gary instructions and navigate to the Documents folder
Do not forget to Save & Close

skybat

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