Automatic Upgrade V7 and issues

Frequently Asked Questions
1

My Version 6 was automatically upgraded to 7 and I have a Pro registration which was a lifetime licence, yet got charged to upgrade.  I paid as it was blocking some of my accounts which I needed to use urgently!!

Am annoyed that was not given the option to decline the upgrade and why was I charged an upgrade fee when have a supposed lifetime registration.

Not happy with the V7 format and now am unable to receive meeting requests which now come as a meeting.ics attachment that has an error when tried to be opened or imported???

2

Hello Simon,
if your PRO license has Lifetime upgrades enabled you could not have been asked for Upgrade fee. I suspect you didnt migrate your v6 database and your license key was not active at the time.
Please contact our Sales department as [email protected] about this mistake.

Regards,
Olivia

3

Thanks I will do so… please also advise on the meetings.ics issue??

4

I did migrate my v6 database as it imported all my accounts, emails and settings… although have noticed a few emails missing