Authentication fails when adding virginmedia account

I have been getting authentication failed message with my account and so I removed it and tried to add it to eM Client but with the same result. I ahve not changed password and I can log into the account through Virgin Media website.

best regards

With Virginmedia, you need to use the app password, not the account password in eM Client.

If you haven’t already generated one, you can do so in your account on their website. If you can’t login to their website, you will need to contact VirginMedia for assistance.

1 Like

Thanks Gary, I even had that app password in my notes but forgot all about it.