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Mail
1

SMTP failed to connect…

I am getting this error 30% of the time I send email. I am using eM Client v. 7.1.30794.0 on Windows 10 64 bit

Who can fix this issue…eM Client tech support or my service provider [they’ve already told me to speak to eM]?

2

I keep getting this error 2 out of 5 emails I send. I spoke with my internet provider and was told the issue is with the eM Client.  All similar issues from 1-3 years ago that I’ve read were asked to send in their logs, but their issue was never resolved.

I have been experiencing this for around a year but it’s not getting fixed with updates.

3

Hello Fitness,

It seems that your SMTP settings are incorrect. Could you please check with your provider that your SMTP settings in Menu > Tools > Accounts are set correctly? You can also try changing the SMTP security policy in the same window.

If it doesn’t help, please try deleting and re-configuring the account.

Regards,
Russel

4

I went through the settings with my provider, confirming they are correct.  They say it’s at your end with eM.

The fact that it works 60-70% of the time as opposed to not at all should indicate something.

5

Hello Fitness,

I am sorry for the late reply.

is the error occurring with specific email services or just randomly? Could you please also send me a screenshot of your SMTP settings? 

Best regards,
Russel

6

Russel, I believe I found the cause and fix for this error that has been an issue for some eM Client users.

In the settings>Signing and Encrypt>Account policies, in Account Policies make certain there are no check marks.

In the settings>Signing and Encrypt>General, in PGP Support make certain it’s set to Never/Autoselect.

In the settings>Signing and Encrypt>Certificates and Keys, make certain it is blank.

7

5 days and no errors…looks to be the fix!