Authentication failed. I keep receiving this message though the pw is right.

Authentication failed. I keep receiving this message though the pw is right. It looks like I reached the max capacity and the account was blocked (can it be?) Cancelling old emails is not working  Can you help me?

Hello Cristiana,
what mail account does this happen on? Gmail/Outlook/Yahoo/other type of account? Is it set up as IMAP/POP/Exchange?
What version of eM Client are you using? Check Help>About section for full number, please.
Could you perhaps screenshot the password prompt window?

Regards,
Olivia

Hi Olivia,
Thank you

company account 

Version 7.0.264820

I am attaching you the setting for IMPA and SMTP and pw issue (see below)

Thanks

Cris
and the opening page

Hello Cristiana,
please go to Tools>Settings>Advanced.
Set up IMAP and SMTP logs for your account.
Restart eM Client.
When the password prompt pops up again go back to Advanced, click ‘Send logs’ and change the recipint to rust@emclient.com
Add a link to this forum thread so I can get back to you faster after we analyze the log files.

Regards,
Olivia