in emc some .docx attachments won’t open from Libre office and they claim the file is corrupted.
Yes!
in another email program, these same files will open in libre office.
Yes. F.i. Outlook, Thunderbird, Mail
If you save these files from emc and then open them from file explorer they claim the file is corrupted.
Yes
If you save the same file from another email client, it is not corrupted and opens in libre office.
Yes.
You have understood, what I mean. I have done everything I have been advised, but I have not found a solution to the problem. I’m sure the problem is with the eM Client, not Libre Office, or anything else, because all other e-mail programs work without this problem.
I believe it is unreasonable to expect eMC to open files in docx & xlsx format
when the native program for these is not installed and associated in eMC.
It is the responsibility of the developers of the alternative program used to
open these files to ensure compatibility.
In the case of Libreoffice it is a stated fact on Google and elsewhere linked
back to libreoffice.org that there are known compatibility issues when a set
of particular conditions are not met with regard to some Microsoft files.
it is pretty obvious that emc is doing something to screw up these files. If Marylin is reporting accurately, there is no other explanation. Too bad the programmers will never find out about the problem.
Unfortunately that is not a given - I had one of our colleague testers
install Libreoffice on a clean Windows 10 install, it was able to open
docx & xlsx format files created in Office 2021 & 365 that had been
sent to eMC from Outlook.
They only opened after associations had been correctly set in Windows.
I don´t know why, but when I use MS Outlook these attachment open correctly
That is very strange that the .docx & .xlsx files won’t open in eM Client. EMC doesn’t do anything to attachments when they arrive from the server. When you click to open the attachments, the OS controls how the attachments open via associations and what program it opens in. As @skybat says above worked on a clean Win 10 install and also works for me & my bro on V8 & V9 Beta on Win 10 & Win 11 as well so cannot fault eM Client.
The only attachments that ever had an issue with eM Client prev (which was fixed) sometime ago was with attached files that were “signed with an SMIME certificate” due to some mail server bug.
I personally would suggest to try a new test “OS profile” or failing that a clean OS install.
I note what you say, I do not believe that it is eMC that is causing your issue.
I can not help you any more and if you want to progress this further suggest
that you raise a ticket with support, assuming you have a Pro version of eMC.
Gary, I really think this was handled poorly. I think she made it clear that some files didn’t work. Of course libre office handles most ms office files just fine. I’ve not had a problem and have use Libra office and before that Open Office for decades. However, she specifically said that the exact same files could be opened from multiple other email clients in libre office. She also said that they could save the files and Libre office would open them, but when emc saved the files they got corrupted.
She should have been asked to send a couple of those files so the programmers could investigate a possible issue with a type of formatting, some kind of font, or a macro or … that was causing emclient to fail. Or, to find out that in fact, those same files don’t cause a problem on another computer.
Yes it is unfortunate if the user doesn’t want to follow some simple instructions. It is an easy fix.
If the attachment is opened from another client, it can normally easily be solved by repairing the message cache in eM Client, or if it comes to that, removing and re-adding the account.
It is not necessary to do that. But if the user has a Pro License with VIP Support, they can open a support ticket if they want direct support from us. I will give the same initial advice there as I gave here though. Obviously if that doesn’t resolve it, there are other things we can look at.