I have just spent an hour composing a question concerning inboxes. When I submitted it a box popped up that contained nothing but an “x” in the upper right corner. Not knowing what to do I pressed enter, and saw my carefully crafted description of the problem listed under the conversation to which I was appending my comments/questions. So I thought all was well.
However when I backed out and looked for my supposedly newly added comment, it was not there. Doing a bit of digging, I concluded that the white pop-up box (with the “x” in the corner) must have been an abortive request for me to sign in. The same blank white box came up when I clicked on Sign In, directly. I use Malwarebytes, and noted that it had flagged a couple of “ad networks and trackers”. Only when I disabled ads/trackers in Malwarebytes did the Sign In screen in eMclient allow me to sign in.
I now know that I’ll have to temporarily disable that part of Malwarebytes’s features before going into eM Client Support. I also know now that I should Sign In before doing anything else.
Two possible suggestions:
1) Force the user to sign in before composing a New Post or other submission to a conversation, and
2) Somehow tell the user to disable the Ads/Tracker protection in Malwarebytes, if it is on, so that the Sign In pop-up will enable signing in.
Meanwhile, I guess my learned lesson is to type submissions temporarily in an email, and cut from there to paste into eM Client Support. Just in case I lose it. That is what I’ve done for this submission.