Whenever my computer wakes up from ‘sleeping’ I get a window with error messages AND my chat status goes to ‘offline’ and never changes back to ‘online’. Gmail never gives me error messages or changes me to ‘offline’. I think error messages are useful if there is truly a problem, but I obviously know that there was not connection while the computer was ‘sleeping’ so this is just a real nuissance. And I only notice my ‘offline’ status after not receiving any message for a long time.
Hello,
please download and run this tool: http://www.emclient.com/tools/Network… it will create a log - please send it to us, thank you.
2012-04-19 09:28:22Z Network available: True
Id: {98BECE66-3009-40A2-941E-C67CD4106734} Name: Local Area Connection 2 Type: Ethernet Status: Up
Address: fe80::88ef:65dc:1d58:2bdb%14
Address: 192.168.0.6
Valid address? True
Id: {A3302147-71F6-4290-B883-34A9BD957E5B} Name: VMware Network Adapter VMnet1 Type: Ethernet Status: Up
Address: fe80::14b3:9955:f195:2372%24
Address: 192.168.235.1
Valid address? True
Id: {487BD39A-2442-4252-87D8-3DA45C2D1128} Name: VMware Network Adapter VMnet8 Type: Ethernet Status: Up
Address: fe80::d4cf:5cf6:3fb1:df2b%25
Address: 192.168.75.1
Valid address? True
Id: {846EE342-7039-11DE-9D20-806E6F6E6963} Name: Loopback Pseudo-Interface 1 Type: Loopback Status: Up
Id: {8D4C956F-D686-4EBD-BBE2-CBEFCCAC32C3} Name: Local Area Connection* 11 Type: Tunnel Status: Up
Id: {F16C5EA3-FE90-4073-922B-956C8767BBE3} Name: isatap.{487BD39A-2442-4252-87D8-3DA45C2D1128} Type: Tunnel Status: Down
Id: {CD1BF929-E22E-4284-A2F0-B737F7C3AC8F} Name: isatap.{A3302147-71F6-4290-B883-34A9BD957E5B} Type: Tunnel Status: Down
Hello,
the problem lies on the vmware and we cannot provide you a solution in current situation. I am sorry.
Thank you for investigating!
I’m not sure what this means though - is the problem due my computer, or the way your product is programmed? Is there anything I can do to remedy this ?
Thank you, Peter Ritter
I also ran into this problem recently. Uninstalling VMware Player worked around it.
Is this a bug in eM Client? It doesn’t seem logical to me that eM Client thinks it has no Internet connection because of vmWare’s network adaptors. It’s not a good sign that two completely unrelated programs can’t co-exist.
Here are the call stack traces and a screenshot demonstrating the problem:
21:48:19 Online state: changed to offline with reason NetworkAvailability
21:48:30 Online state: changed to online with reason NetworkAvailability
21:48:30 Gmail [IMAP] Synchronizing subfolders: For folder Gmail/
21:48:30 Gmail [IMAP] MailExceptions.ConnectionException: Failed opening connection to server. —> System.Net.Sockets.SocketException: No such host is known
21:48:30 at System.Net.Sockets.TcpClient…ctor(String hostname, Int32 port)
21:48:30 at MailClient.Imap.Base.Connection.Connect(String receiveHost, Int32 receivePort, Boolean explicitSsl)
21:48:30 at MailClient.Imap.ConnectionPoolEntry.Reconnect()
21:48:30 — End of inner exception stack trace —
21:48:30 at MailClient.Imap.ConnectionPoolEntry.Reconnect()
21:48:30 at MailClient.Imap.ConnectionPoolEntry.Connect()
21:48:30 at MailClient.Imap.ConnectionPool.AcquireConnection(Folder mailFolder, Boolean idle)
21:48:30 at MailClient.Imap.ConnectionPool.AcquireStoreConnection()
21:48:30 at MailClient.Imap.ConnectionContext…ctor(ImapAccount account)
21:48:30 at MailClient.Imap.Synchronizer.SynchronizeFoldersCommand.Execute(WorkerStatus status)
21:48:30 at MailClient.Commands.Command.Process(WorkerStatus status)
21:48:30 Gmail [IMAP] Synchronizing messages: For folder Gmail/Inbox
21:48:30 Gmail [IMAP] MailExceptions.ConnectionException: Failed opening connection to server. —> System.Net.Sockets.SocketException: No such host is known
21:48:30 at System.Net.Sockets.TcpClient…ctor(String hostname, Int32 port)
21:48:30 at MailClient.Imap.Base.Connection.Connect(String receiveHost, Int32 receivePort, Boolean explicitSsl)
21:48:30 at MailClient.Imap.ConnectionPoolEntry.Reconnect()
21:48:30 — End of inner exception stack trace —
21:48:30 at MailClient.Imap.ConnectionPoolEntry.Reconnect()
21:48:30 at MailClient.Imap.ConnectionPoolEntry.Connect()
21:48:30 at MailClient.Imap.ConnectionPool.AcquireConnection(Folder mailFolder, Boolean idle)
21:48:30 at MailClient.Imap.Synchronizer.ActivateFolderCommand.Execute(WorkerStatus status)
21:48:30 at MailClient.Commands.Command.Process(WorkerStatus status)
21:48:30 Gmail [GData] Synchronizing folder ‘Gmail/Contacts/’
21:48:30 Gmail [XMPP] MailExceptions.ConnectionException:
21:48:30 (Bad host: talk.google.com)
21:48:30 Gmail (Name_Removed) [GData] Synchronizing folder list
21:48:30 MailExceptions.OperationException: Synchronizing folder list failed with an error: The remote name could not be resolved: ‘www.google.com’ —> System.Net.WebException: The remote name could not be resolved: ‘www.google.com’
21:48:30 at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
21:48:30 at System.Net.HttpWebRequest.GetRequestStream()
21:48:30 at Google.GData.Client.Utilities.QueryClientLoginToken(GDataCredentials gc, String serviceName, String applicationName, Boolean fUseKeepAlive, IWebProxy proxyServer, Uri clientLoginHandler)
21:48:30 at Google.GData.Client.ClientLoginAuthenticator.EnsureClientLoginCredentials(HttpWebRequest request)
21:48:30 at Google.GData.Client.ClientLoginAuthenticator.ApplyAuthenticationToRequest(HttpWebRequest request)
21:48:30 at MailClient.Protocols.Gdata.ClientLoginAuthenticator.ApplyAuthenticationToRequest(HttpWebRequest request)
21:48:30 at Google.Apis.Requests.Request.CreateWebRequest(Action1 onRequestReady, AsyncExecutionState asyncState) 21:48:30 at Google.Apis.Requests.Request.ExecuteRequestAsync(Action1 responseHandler)
21:48:30 at Google.Apis.Requests.ServiceRequest1.GetAsyncResponse(Action1 responseHandler)
21:48:30 at Google.Apis.Requests.ServiceRequest1.BeginFetchInternal(AsyncCallback callback, Object state, Func2 fetchFunction)
21:48:30 at Google.Apis.Requests.ServiceRequest1.BeginFetch(AsyncCallback callback, Object state) 21:48:30 at MailClient.Protocols.Gdata.FetchHelper.FetchWithCancellation[T](ServiceRequest1 request, CancellationToken cancellationToken)
21:48:30 at MailClient.Protocols.Gdata.TaskFolderSynchronizer.GetFolderList(CancellationToken cancellationToken)
21:48:30 at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass5.b__0(WorkerStatus status, CancellationToken cancellationToken)
21:48:30 at MailClient.Protocols.Gdata.GenericGapiCommand.Execute(WorkerStatus status)
21:48:30 — End of inner exception stack trace —
21:48:30 at MailClient.Protocols.Gdata.GenericGapiCommand.Execute(WorkerStatus status)
21:48:30 at MailClient.Commands.Command.Process(WorkerStatus status)
21:48:30 Gmail (Name_Removed) [GData] Synchronizing folder list
21:48:30 Gmail [GData] MailExceptions.ConnectionException: Execution of request failed: https://www.google.com/m8/feeds/conta… —> Google.GData.Client.GDataRequestException: Execution of request failed: https://www.google.com/m8/feeds/conta… —> System.Net.WebException: The remote name could not be resolved: ‘www.google.com’
21:48:30 at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
21:48:30 at System.Net.HttpWebRequest.GetRequestStream()
21:48:30 at Google.GData.Client.Utilities.QueryClientLoginToken(GDataCredentials gc, String serviceName, String applicationName, Boolean fUseKeepAlive, IWebProxy proxyServer, Uri clientLoginHandler)
21:48:30 at Google.GData.Client.GDataGAuthRequest.QueryAuthToken(GDataCredentials gc)
21:48:30 at Google.GData.Client.GDataGAuthRequest.EnsureCredentials()
21:48:30 at Google.GData.Client.GDataRequest.EnsureWebRequest()
21:48:30 at Google.GData.Client.GDataGAuthRequest.EnsureWebRequest()
21:48:30 at Google.GData.Client.GDataRequest.Execute()
21:48:30 — End of inner exception stack trace —
21:48:30 at Google.GData.Client.GDataRequest.Execute()
21:48:30 at Google.GData.Client.GDataGAuthRequest.Execute(Int32 retryCounter)
21:48:30 at Google.GData.Client.GDataGAuthRequest.Execute(Int32 retryCounter)
21:48:30 at Google.GData.Client.GDataGAuthRequest.Execute(Int32 retryCounter)
21:48:30 at Google.GData.Client.GDataGAuthRequest.Execute(Int32 retryCounter)
21:48:30 at Google.GData.Client.GDataGAuthRequest.Execute()
21:48:30 at Google.GData.Client.Service.Query(Uri queryUri, DateTime ifModifiedSince, String etag, Int64& contentLength)
21:48:30 at Google.GData.Client.Service.Query(FeedQuery feedQuery)
21:48:30 at Google.GData.Client.Feed1.get\_AtomFeed() 21:48:30 at Google.GData.Client.Feed1.get_TotalResults()
21:48:30 at MailClient.Protocols.Gdata.ContactItemSynchronizer.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken) 21:48:30 at MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass2c.<>c__DisplayClass30.b__29(WorkerStatus status, CancellationToken cancellationToken)
21:48:30 at MailClient.Protocols.Gdata.GenericGdataCommand.Execute(WorkerStatus status)
21:48:30 — End of inner exception stack trace —
21:48:30 at MailClient.Protocols.Gdata.GenericGdataCommand.Execute(WorkerStatus status)
21:48:30 at MailClient.Commands.Command.Process(WorkerStatus status)
21:48:30 MailExceptions.OperationException: Synchronizing folder list failed with an error: The remote name could not be resolved: ‘www.google.com’ —> System.Net.WebException: The remote name could not be resolved: ‘www.google.com’
21:48:30 at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
21:48:30 at System.Net.HttpWebRequest.GetRequestStream()
21:48:30 at Google.GData.Client.Utilities.QueryClientLoginToken(GDataCredentials gc, String serviceName, String applicationName, Boolean fUseKeepAlive, IWebProxy proxyServer, Uri clientLoginHandler)
21:48:30 at Google.GData.Client.ClientLoginAuthenticator.EnsureClientLoginCredentials(HttpWebRequest request)
21:48:30 at Google.GData.Client.ClientLoginAuthenticator.ApplyAuthenticationToRequest(HttpWebRequest request)
21:48:30 at MailClient.Protocols.Gdata.ClientLoginAuthenticator.ApplyAuthenticationToRequest(HttpWebRequest request)
21:48:30 at Google.Apis.Requests.Request.CreateWebRequest(Action1 onRequestReady, AsyncExecutionState asyncState) 21:48:30 at Google.Apis.Requests.Request.ExecuteRequestAsync(Action1 responseHandler)
21:48:30 at Google.Apis.Requests.ServiceRequest1.GetAsyncResponse(Action1 responseHandler)
21:48:30 at Google.Apis.Requests.ServiceRequest1.BeginFetchInternal(AsyncCallback callback, Object state, Func2 fetchFunction)
21:48:30 at Google.Apis.Requests.ServiceRequest1.BeginFetch(AsyncCallback callback, Object state) 21:48:30 at MailClient.Protocols.Gdata.FetchHelper.FetchWithCancellation[T](ServiceRequest1 request, CancellationToken cancellationToken)
21:48:30 at MailClient.Protocols.Gdata.CalendarFolderSynchronizer.GetFolderList(CancellationToken cancellationToken)
21:48:30 at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass5.b__0(WorkerStatus status, CancellationToken cancellationToken)
21:48:30 at MailClient.Protocols.Gdata.GenericGapiCommand.Execute(WorkerStatus status)
21:48:30 — End of inner exception stack trace —
21:48:30 at MailClient.Protocols.Gdata.GenericGapiCommand.Execute(WorkerStatus status)
21:48:30 at MailClient.Commands.Command.Process(WorkerStatus status)
21:48:30 Gmail (Name_Removed) [GData] Synchronizing folder ‘Gmail (Name_Removed)/Contacts/’
21:48:30 Gmail (Name_Removed) [GData] MailExceptions.ConnectionException: Execution of request failed: https://www.google.com/m8/feeds/conta… —> Google.GData.Client.GDataRequestException: Execution of request failed: https://www.google.com/m8/feeds/conta… —> System.Net.WebException: The remote name could not be resolved: ‘www.google.com’
21:48:30 at System.Net.HttpWebRequest.GetRequestStream(TransportContext& context)
21:48:30 at System.Net.HttpWebRequest.GetRequestStream()
21:48:30 at Google.GData.Client.Utilities.QueryClientLoginToken(GDataCredentials gc, String serviceName, String applicationName, Boolean fUseKeepAlive, IWebProxy proxyServer, Uri clientLoginHandler)
21:48:30 at Google.GData.Client.GDataGAuthRequest.QueryAuthToken(GDataCredentials gc)
21:48:30 at Google.GData.Client.GDataGAuthRequest.EnsureCredentials()
21:48:30 at Google.GData.Client.GDataRequest.EnsureWebRequest()
21:48:30 at Google.GData.Client.GDataGAuthRequest.EnsureWebRequest()
21:48:30 at Google.GData.Client.GDataRequest.Execute()
21:48:30 — End of inner exception stack trace —
21:48:30 at Google.GData.Client.GDataRequest.Execute()
21:48:30 at Google.GData.Client.GDataGAuthRequest.Execute(Int32 retryCounter)
21:48:30 at Google.GData.Client.GDataGAuthRequest.Execute(Int32 retryCounter)
21:48:30 at Google.GData.Client.GDataGAuthRequest.Execute(Int32 retryCounter)
21:48:30 at Google.GData.Client.GDataGAuthRequest.Execute(Int32 retryCounter)
21:48:30 at Google.GData.Client.GDataGAuthRequest.Execute()
21:48:30 at Google.GData.Client.Service.Query(Uri queryUri, DateTime ifModifiedSince, String etag, Int64& contentLength)
21:48:30 at Google.GData.Client.Service.Query(FeedQuery feedQuery)
21:48:30 at Google.GData.Client.Feed1.get\_AtomFeed() 21:48:30 at Google.GData.Client.Feed1.get_TotalResults()
21:48:30 at MailClient.Protocols.Gdata.ContactItemSynchronizer.Synchronize(IItemSynchronizeContext1 synchronizeContext, Folder folder, CancellationToken cancellationToken) 21:48:30 at MailClient.Protocols.Common.ItemSynchronizer2.<>c__DisplayClass2c.<>c__DisplayClass30.b__29(WorkerStatus status, CancellationToken cancellationToken)
21:48:30 at MailClient.Protocols.Gdata.GenericGdataCommand.Execute(WorkerStatus status)
21:48:30 — End of inner exception stack trace —
21:48:30 at MailClient.Protocols.Gdata.GenericGdataCommand.Execute(WorkerStatus status)
21:48:30 at MailClient.Commands.Command.Process(WorkerStatus status)
" Uninstalling VMware Player worked around it. "
It is interesting.
I have the same problem, when the computer wakes up, I got the same messages, with gmail imap.
But I cannot Uninstall VMWare, because I use it regularly.
Problem is 4 years old… any solution yet?
you can turn off the pop-ups by going to menu/tolls/settings/general and uncheck “Show window when error occurs”. No more pop-ups.