Almost all of my IMAP incoming mail goes to Trash and is marked as read-I have no rules

1

I have 3 imap accounts set up -almost all of my incoming email to my main business account goes into Trash and is marked as read, including the welcome for registering I just setup. This is on my laptop. This is not happening on my ipad or phone or my pc which is using Outlook. Both laptop and pc are running Win7. I have no rules set up. This is a new installation of eM client, I am trying to replace Outlook as my email client.

2

Hi, have you imported any data from another application possibly?
Have you been moving unread messages from the Trash folder back to Inbox, as I can see unread messages in your Inbox on the above posted screenshot?

Can you please make absolutely sure there are no rules setup in Tools > Rules, or that your blacklist isn’t updated to filter out messages you have been receiving to your trash folder, as this has proven to be a Rule/Blacklist issue in similar used cases?

Thank you,
Paul

3

Hi Paul, 
Thanks for the reply.To answer your first question when I installed the program it detected my settings from Outlook automatically, which I did not want, so I uninstalled and reinstalled the eM client program and tried to do it “clean”.I have not done an import. I don’t know if there may still be something I can’t see affecting it.
As for rules there are none (see screen shot) I believe the blacklist is in the rules and as there are none there is no option to modify the blacklist, please correct if I have misunderstood.

Thanks,

4

Hi again, have you been moving unread messages from the Trash folder back to Inbox, as I can see unread messages in your Inbox on the above posted screenshot?

I’m afraid that this is most likely a server side issue, as if there are no rules setup in the application, new email can’t be moved to another folder by eM Client.

Thank you,
Paul