After I have open eM client and open a mail the program is ok, but eM client gets stuck if I want to close the open email. Can you help me?

After I have open eM client and open a mail the program is fin, but eM client gets stuck if I want to close the opened email. Can you help me?

Hi Frederick, not completely sure what you’re referring to as stuck, can you please explain the application’s behavior a bit more closely? What version of eM Client are you currently using on your computer, can you please check the exact release number in Help > About?

What mail service are you using with eM Client to synchronize your items with the mail server?

If the application does not respond, can you please create a stack dump file using this tool, http://www.emclient.com/tools/emstackdump.exe and run the tool when the application does not respond.

Send me the stack dump file to my email, mcgregor@emclient.com with a reference link to this forum topic.

Thank you,
Paul

Hi Paul,

By program get stuck I meant program freeze for a very long time and the opened email does not want to close when I press the close button on the top right corner.

My eM Client version is 6.0.21372.0 and I used gmail as mail sever.

Fred

Hi, please try to update your eM Client to this release, http://www.emclient.com/dist/v6.0.22065/setup.msi and use this tool, http://www.emclient.com/tools/emstackdump.exe if the issue reoccurs.

If the application freezes again, please launch the eM Client Stack Dump tool, when the application is not responding, this should create a stack dump in your documents folder, please submit this file to my email, mcgregor@emclient.com with a reference link to this forum topic for more information about the issue.

Thank you.

I am having the same problem.  I have v. 6.0.24432.0. I have used the stackdump utility, but it still freezes up.  I have changed my settings in view > layout > messages panel off.  I can scroll between messages fine, but when I open it manually it freezes up.  I would like to have the view set to viewing messages all the time.  Can you help?

Hi,
run the stackdump utility when the program freezes up and send the stack dump file from your documents folder to rust@emclient.com with a link to this forum topic inside the message.

Regards,
Olivia