After eM Client Update today it keeps shutting down

Katja · February 11, 2020, 10:29pm

I updated eM Client today, but now it shuts itself down just after receiving an e-mail. I already ‘lost’ an e-mail I had composed and just had clicked ‘send’ when eM shut itself down. It shuts down after every e-mail I receive.

Error message:

Log tab:
“>”>http://emclient.com/ns/report">;

 eM Client
 7.2.37923.0

false

 Microsoft Windows NT 10.0.18362.0
 4.0.30319.42000

 System.NullReferenceException
 De objectverwijzing is niet op een exemplaar van een object ingesteld.
 MailClient

MailClient.exe
100667504
MailClient, Version=7.2.37923.0, Culture=neutral, PublicKeyToken=null
MailClient.Filters.MailFilterManager
OnReceivedMessage

MailClient, Version=7.2.37923.0, Culture=neutral, PublicKeyToken=null
MailClient.Filters.MailFilterEventArgs
filterArgs

87
241

MailClient.exe
100667507
MailClient, Version=7.2.37923.0, Culture=neutral, PublicKeyToken=null
MailClient.Filters.MailFilterManager
AccountManager_ReceivedMessages

mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
System.Object
sender

MailClient.Accounts, Version=7.2.37923.0, Culture=neutral, PublicKeyToken=null
MailClient.Accounts.ItemWithAccountEventArgs1[[MailClient.Storage.Application.Mail.MailItem, MailClient.Accounts, Version=7.2.37923.0, Culture=neutral, PublicKeyToken=null]] e 4e 11b MailClient.exe 100687178 MailClient, Version=7.2.37923.0, Culture=neutral, PublicKeyToken=null MailClient.Accounts.AccountManager OnReceivedMessages mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 System.Object sender MailClient.Storage, Version=7.2.37923.0, Culture=neutral, PublicKeyToken=null MailClient.Storage.ItemEventArgs1[[MailClient.Storage.Application.Mail.MailItem, MailClient.Accounts, Version=7.2.37923.0, Culture=neutral, PublicKeyToken=null]]
e

2b
cf

MailClient.Accounts.dll
100664928
MailClient.Accounts, Version=7.2.37923.0, Culture=neutral, PublicKeyToken=null
MailClient.Accounts.BindingAccountBase
OnReceivedMessages

MailClient.Accounts, Version=7.2.37923.0, Culture=neutral, PublicKeyToken=null
MailClient.Accounts.IAccount
account

mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089
System.Collections.Generic.IEnumerable`1[[MailClient.Storage.Application.Mail.MailItem, MailClient.Accounts, Version=7.2.37923.0, Culture=neutral, PublicKeyToken=null]]
items

15
52

MailClient.Accounts.dll
100665925
MailClient.Accounts, Version=7.2.37923.0, Culture=neutral, PublicKeyToken=null
MailClient.Accounts.BindingAccountBase+<>c DisplayClass63_0
b 1

MailClient.Commands, Version=7.2.37923.0, Culture=neutral, PublicKeyToken=null
MailClient.Commands.CompletionEventArgs
e

e
1e

libcef.dll
C:\Program Files (x86)\eM Client\libcef\libcef.dll
libcef
libcef.dll
73.0.0-em-3683.1953+g4e31721+chromium-73.0.3683.75
Chromium Embedded Framework (CEF) Dynamic Link Library
Chromium Embedded Framework (CEF) Dynamic Link Library
73.0.0-em-3683.1953+g4e31721+chromium-73.0.3683.75
False
False
False
False
False
Engels (Verenigde Staten)

WS2_32.dll
C:\WINDOWS\System32\WS2_32.dll
ws2_32.dll
ws2_32.dll.mui
10.0.18362.650 (WinBuild.160101.0800)
Windows Socket 2.0 32-bits DLL-bestand
Microsoft® Windows®-besturingssysteem
10.0.18362.650
False
False
False
False
False
Nederlands (Nederland)

SHELL32.dll
C:\WINDOWS\System32\SHELL32.dll
SHELL32
SHELL32.DLL.MUI
10.0.18362.650 (WinBuild.160101.0800)
Gemeenschappelijk DLL-bestand van Windows Shell
Microsoft® Windows®-besturingssysteem
10.0.18362.650
False
False
False
False
False
Nederlands (Nederland)

cfgmgr32.dll
C:\WINDOWS\System32\cfgmgr32.dll
cfgmgr32.dll
CFGMGR32.DLL
10.0.18362.387 (WinBuild.160101.0800)
Configuration Manager DLL
Microsoft® Windows® Operating System
10.0.18362.387
False
False
False
False
False
Engels (Verenigde Staten)

shcore.dll
C:\WINDOWS\System32\shcore.dll
SHCORE
SHCORE.dll.mui
10.0.18362.650 (WinBuild.160101.0800)
SHCORE
Microsoft® Windows®-besturingssysteem
10.0.18362.650
False
False
False
False
False
Nederlands (Nederland)

IPHLPAPI.DLL
C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
iphlpapi.dll
iphlpapi.dll.mui
10.0.18362.1 (WinBuild.160101.0800)
IP Helper API
Microsoft® Windows® Operating System
10.0.18362.1
False
False
False
False
False
Engels (Verenigde Staten)

windows.storage.dll
C:\WINDOWS\System32\windows.storage.dll
Windows.Storage
Windows.Storage.dll.MUI
10.0.18362.650 (WinBuild.160101.0800)
Microsoft WinRT-opslag-API
Microsoft® Windows®-besturingssysteem
10.0.18362.650
False
False
False
False
False
Nederlands (Nederland)

profapi.dll
C:\WINDOWS\System32\profapi.dll
PROFAPI.DLL
PROFAPI.DLL
10.0.18362.1 (WinBuild.160101.0800)
User Profile Basic API
Microsoft® Windows® Operating System
10.0.18362.1
False
False
False
False
False
Engels (Verenigde Staten)

powrprof.dll
C:\WINDOWS\System32\powrprof.dll
POWRPROF
POWRPROF.DLL.MUI
10.0.18362.650 (WinBuild.160101.0800)
Helper-DLL-bestand voor energieprofiel
Besturingssysteem Microsoft® Windows®
10.0.18362.650
False
False
False
False
False
Nederlands (Nederland)

UMPDC.dll
C:\WINDOWS\System32\UMPDC.dll

False
False
False
False
False

OLEAUT32.dll
C:\WINDOWS\System32\OLEAUT32.dll
OLEAUT32.DLL
OLEAUT32.DLL
10.0.18362.535 (WinBuild.160101.0800)
OLEAUT32.DLL
Microsoft® Windows® Operating System
10.0.18362.535
False
False
False
False
False
Engels (Verenigde Staten)

WINTRUST.dll
C:\WINDOWS\System32\WINTRUST.dll
WINTRUST.DLL
WINTRUST.DLL
10.0.18362.387 (WinBuild.160101.0800)
Microsoft Trust Verification APIs
Microsoft® Windows® Operating System
10.0.18362.387
False
False
False
False
False
Engels (Verenigde Staten)

WINMM.dll
C:\WINDOWS\SYSTEM32\WINMM.dll
winmm.dll
WINMM.DLL.MUI
10.0.18362.650 (WinBuild.160101.0800)
MCI API DLL
Besturingssysteem Microsoft® Windows®
10.0.18362.650
False
False
False
False
False
Nederlands (Nederland)

MSASN1.dll
C:\WINDOWS\System32\MSASN1.dll
msasn1.dll
msasn1.dll
10.0.18362.1 (WinBuild.160101.0800)
ASN.1 Runtime APIs
Microsoft® Windows® Operating System
10.0.18362.1
False
False
False
False
False
Engels (Verenigde Staten)

NETAPI32.dll
C:\WINDOWS\SYSTEM32\NETAPI32.dll
NetApi32.DLL
NetApi32.DLL
10.0.18362.1 (WinBuild.160101.0800)
Net Win32 API DLL
Microsoft® Windows® Operating System
10.0.18362.1
False
False
False
False
False
Engels (Verenigde Staten)

Secur32.dll
C:\WINDOWS\SYSTEM32\Secur32.dll
secur32.dll
secur32.dll
10.0.18362.1 (WinBuild.160101.0800)
Security Support Provider Interface
Microsoft® Windows® Operating System
10.0.18362.1
False
False
False
False
False
Engels (Verenigde Staten)

CRYPT32.dll
C:\WINDOWS\System32\CRYPT32.dll
CRYPT32.DLL
CRYPT32.DLL.MUI
10.0.18362.650 (WinBuild.160101.0800)
Crypto-API32
Microsoft® Windows®-besturingssysteem
10.0.18362.650
False
False
False
False
False
Nederlands (Nederland)

COMDLG32.dll
C:\WINDOWS\System32\COMDLG32.dll
comdlg32
comdlg32.dll.mui
10.0.18362.650 (WinBuild.160101.0800)
DLL voor gedeelde dialoogvensters
Besturingssysteem Microsoft® Windows®
10.0.18362.650
False
False
False
False
False
Nederlands (Nederland)

OLEACC.dll
C:\WINDOWS\SYSTEM32\OLEACC.dll
OLEACC
OLEACC.DLL
7.2.18362.1 (WinBuild.160101.0800)
Active Accessibility Core Component
Microsoft® Windows® Operating System
10.0.18362.1
False
False
False
False
False
Taalonafhankelijk

WTSAPI32.dll
C:\WINDOWS\SYSTEM32\WTSAPI32.dll
wtsapi32.dll
wtsapi32.dll
10.0.18362.1 (WinBuild.160101.0800)
Windows Remote Desktop Session Host Server SDK APIs
Microsoft® Windows® Operating System
10.0.18362.1
False
False
False
False
False
Engels (Verenigde Staten)

COMCTL32.dll
C:\WINDOWS\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.592_none_71d995095ae1acb5\COMCTL32.dll
COMCTL32
COMCTL32.DLL.MUI
5.82 (WinBuild.160101.0800)
Bibliotheek met algemene elementen
Besturingssysteem Microsoft® Windows®
10.0.18362.592
False
False
False
False
False
Nederlands (Nederland)

HID.DLL
C:\WINDOWS\SYSTEM32\HID.DLL
hid.dll
hid.dll.mui
10.0.18362.650 (WinBuild.160101.0800)
Hid-gebruikersbibliotheek
Besturingssysteem Microsoft® Windows®
10.0.18362.650
False
False
False
False
False
Nederlands (Nederland)

WINMMBASE.dll
C:\WINDOWS\SYSTEM32\WINMMBASE.dll
winmmbase.dll
WINMMbase.DLL.MUI
10.0.18362.1 (WinBuild.160101.0800)
Base Multimedia Extension API DLL
Microsoft® Windows® Operating System
10.0.18362.1
False
False
False
False
False
Nederlands (Nederland)

chrome_elf.dll
C:\Program Files (x86)\eM Client\libcef\chrome_elf.dll
chrome_elf_dll
chrome_elf.dll
73.0.3683.75
Chromium
Chromium
73.0.3683.75
False
False
False
False
False
Engels (Verenigde Staten)

dbghelp.dll
C:\Program Files (x86)\eM Client\libcef\dbghelp.dll
DBGHELP.DLL
DBGHELP.DLL
10.0.17763.132 (WinBuild.160101.0800)
Windows Image Helper
Microsoft® Windows® Operating System
10.0.17763.132
False
False
False
False
False
Engels (Verenigde Staten)

USERENV.dll
C:\WINDOWS\SYSTEM32\USERENV.dll
userenv
userenv.dll.mui
10.0.18362.650 (WinBuild.160101.0800)
Userenv
Besturingssysteem Microsoft® Windows®
10.0.18362.650
False
False
False
False
False
Nederlands (Nederland)

PROPSYS.dll
C:\WINDOWS\SYSTEM32\PROPSYS.dll
propsys.dll
propsys.dll.mui
7.0.18362.650 (WinBuild.160101.0800)
Microsoft Eigenschappensysteem
Windows® Search
7.0.18362.650
False
False
False
False
False
Nederlands (Nederland)

dwmapi.dll
C:\WINDOWS\SYSTEM32\dwmapi.dll
dwmapi.dll
dwmapi.dll.mui
10.0.18362.650 (WinBuild.160101.0800)
API voor Beheer van bureaubladvensters van Microsoft
Microsoft® Windows®-besturingssysteem
10.0.18362.650
False
False
False
False
False
Nederlands (Nederland)

USP10.dll
C:\WINDOWS\SYSTEM32\USP10.dll
USP10.DLL
USP10.DLL
10.0.18362.476 (WinBuild.160101.0800)
Uniscribe Unicode script processor
Microsoft® Windows® Operating System
10.0.18362.476
False
False
False
False
False
Engels (Verenigde Staten)

DWrite.dll
C:\WINDOWS\SYSTEM32\DWrite.dll
DWrite
DWrite
10.0.18362.650 (WinBuild.160101.0800)
Microsoft DirectX-typografieservices
Besturingssysteem Microsoft® Windows®
10.0.18362.650
False
False
False
False
False
Nederlands (Nederland)

dxgi.dll
C:\WINDOWS\SYSTEM32\dxgi.dll
dxgi.dll
dxgi.dll
10.0.18362.387 (WinBuild.160101.0800)
DirectX Graphics Infrastructure
Microsoft® Windows® Operating System
10.0.18362.387
False
False
False
False
False
Engels (Verenigde Staten)

d3d11.dll
C:\WINDOWS\SYSTEM32\d3d11.dll
D3D11.dll
D3D11.dll
10.0.18362.387 (WinBuild.160101.0800)
Direct3D 11 Runtime
Microsoft® Windows® Operating System
10.0.18362.387
False
False
False
False
False
Engels (Verenigde Staten)

credui.dll
C:\WINDOWS\SYSTEM32\credui.dll
credui.dll
credui.dll
10.0.18362.1 (WinBuild.160101.0800)
Credential Manager User Interface
Microsoft® Windows® Operating System
10.0.18362.1
False
False
False
False
False
Engels (Verenigde Staten)

urlmon.dll
C:\WINDOWS\SYSTEM32\urlmon.dll
UrlMon.dll
UrlMon.dll.mui
11.00.18362.650 (WinBuild.160101.0800)
OLE32-extensies voor Win32
Internet Explorer
11.00.18362.650
False
False
False
False
False
Nederlands (Nederland)

CRYPTUI.dll
C:\WINDOWS\SYSTEM32\CRYPTUI.dll
CRYPTUI.DLL
CRYPTUI.DLL.MUI
10.0.18362.650 (WinBuild.160101.0800)
Microsoft-provider voor vertrouwensgebruikersinterface
Microsoft® Windows®-besturingssysteem
10.0.18362.650
False
False
False
False
False
Nederlands (Nederland)

WINSPOOL.DRV
C:\WINDOWS\SYSTEM32\WINSPOOL.DRV
winspool.drv
winspool.drv.mui
10.0.18362.650 (WinBuild.160101.0800)
Windows Spoolerstuurprogramma
Microsoft® Windows®-besturingssysteem
10.0.18362.650
False
False
False
False
False
Nederlands (Nederland)

d3d9.dll
C:\WINDOWS\SYSTEM32\d3d9.dll
D3D9.dll
D3D9.dll
10.0.18362.387 (WinBuild.160101.0800)
Direct3D 9 Runtime
Microsoft® Windows® Operating System
10.0.18362.387
False
False
False
False
False
Engels (Verenigde Staten)

Gary · February 13, 2020, 8:14pm

This has been fixed in the latest update.

Please see my comment at https://forum.emclient.com/emclient/topics/em-client-keeps-crashing-after-update-yesterday

Kat2 · February 13, 2020, 8:24pm

Thanks! I’m sorry, I’m the same person you answered to in the other post ;-) I made a mistake in this post (don’t want my e-mailaddress shown to everybody) and thought I succeeded in deleting it. And deleted the account too by mistake… So now I’m posting from a new account. But is it maybe possible for you or is there a ‘moderator’ who can delete this post and the replies?