After 6.0.24144.0 update, can't see Zendesk emails

Frequently Asked Questions
1

After updating to v6.0.24144.0 about two weeks ago, I am no longer able to view the body of any emails sent from Zendesk.  These are the only emails that I’ve noticed the problem on and it started happening immediately after applying the update.

2

Hi Michael,
could you re-send an EML file with this issue to me at [email protected] so I can try to figure out where the issue could be?
Please add a link to this forum topic to the body of the email so I can get back to you here.

Regards,
Olivia

3

example provided, thanks Olivia. Looking forward to seeing what might be the cause.

4

Note** - I have another confirmed case of this same thing.  Different computer, same update applied, same behavior for Zendesk emails and they also appear to be the only ones affected.

5

Hi Michael,
we replicated the issue with the file you provided and are looking into this.
In the meantime, if you need to downgrade to the previous version to be able to read all your emails, the installation file is available here - http://www.emclient.com/dist/v6.0.234…

Regards,
Olivia

6

Thank you!