Activation problem (forgot to deactivate before reinstalling)

I decided to reinstall Windows 10 on two of my three computers for which I have a license for EMClient. I forgot to deactivate before reinstalling and now it complains that I have reached the maximum amount of activations but it is still the same computers. Can I solve the problem on my end or do someone at EMClient has to do something?

I thought that owners of a Pro-License have access to “pro”-Support?

This is the community-forum for the Free-Version-Users (= no official support).


This is one the few software I bought. I am so used to go straight to the forums. I have opened a support ticket now. Thank you.