I have just installed emClient for a number of users on my network. With each one I have then activated the Pro license. (all GSuite users)
I have noticed that if the initial sync is still running when I do the activation, the sync is interrupted.
The sync seems to start with the oldest messages and work forwards. If it is currently syncing a 2016 message when interrupted, no other messages between that date in 2016 and the current time are ever synced again. Only new messages from current date/time onwards then sync.
Is there a way to “re-sync from the start”? The Refresh button doesn’t do this.
I have seen this on three different installations/computers.
Work around is remove the email account and add it again.
Is this a known issue? I couldn’t find mention of it in a few minutes of searching these forums and the Knowledgebase.