EM Team… I understand that for the free version you only offer support here. That said, I want to upgrade to the paid version but can’t do so until I get this fixed. The client seems to be working 100%, yet I keep getting a popup that says "Synchronizing folder list failed due to error 403. I can not find a resolution, nor can I get the pop up to stop. 
Hello David, seem like the calendar you have synchronised with eM client may be read only, but it seems like eM Client is not allowed to access the calendar or calendar list using your account or credentials. Can you please switch to the log tab when the error occurs, copy the content of the log and submit it to us here on the forum?
Thank you,
Everything as I mentioned works fine… even the calendar in both directions… Here is the log file.
7:48:23 AM Online state: changed to online due to NetworkAvailability
7:48:23 AM Avaya [Offline Address Book] Synchronizing folder list
7:48:23 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/
7:48:23 AM MailExceptions.OperationException: Synchronizing folder list failed due to the following error: The remote server returned an error: (403) Forbidden. —> System.Net.WebException: The remote server returned an error: (403) Forbidden.
7:48:23 AM at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
7:48:23 AM at MailClient.Protocols.OfflineAddressBook.OabFolderSynchronizer.GetFolderList(Folder homeFolder, CancellationToken cancellationToken)
7:48:23 AM at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass5.b__0(WorkerStatus status, CancellationToken cancellationToken)
7:48:23 AM at MailClient.Protocols.OfflineAddressBook.OabGenericCommand.Execute(WorkerStatus status)
7:48:23 AM — End of inner exception stack trace —
7:48:23 AM at MailClient.Protocols.OfflineAddressBook.OabGenericCommand.Execute(WorkerStatus status)
7:48:23 AM at MailClient.Commands.Command.Process(WorkerStatus status)
7:48:23 AM Avaya [Offline Address Book] Synchronizing folder list
7:48:23 AM MailExceptions.OperationException: Synchronizing folder list failed due to the following error: The remote server returned an error: (403) Forbidden. —> System.Net.WebException: The remote server returned an error: (403) Forbidden.
7:48:23 AM at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
7:48:23 AM at MailClient.Protocols.OfflineAddressBook.OabFolderSynchronizer.GetFolderList(Folder homeFolder, CancellationToken cancellationToken)
7:48:23 AM at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass5.b__0(WorkerStatus status, CancellationToken cancellationToken)
7:48:23 AM at MailClient.Protocols.OfflineAddressBook.OabGenericCommand.Execute(WorkerStatus status)
7:48:23 AM — End of inner exception stack trace —
7:48:23 AM at MailClient.Protocols.OfflineAddressBook.OabGenericCommand.Execute(WorkerStatus status)
7:48:23 AM at MailClient.Commands.Command.Process(WorkerStatus status)
7:48:23 AM Avaya [Offline Address Book] Synchronizing folder list
7:48:23 AM Avaya [Exchange Web Services] Synchronizing folder list
7:48:23 AM MailExceptions.OperationException: Synchronizing folder list failed due to the following error: The remote server returned an error: (403) Forbidden. —> System.Net.WebException: The remote server returned an error: (403) Forbidden.
7:48:23 AM at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
7:48:23 AM at MailClient.Protocols.OfflineAddressBook.OabFolderSynchronizer.GetFolderList(Folder homeFolder, CancellationToken cancellationToken)
7:48:23 AM at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass5.b__0(WorkerStatus status, CancellationToken cancellationToken)
7:48:23 AM at MailClient.Protocols.OfflineAddressBook.OabGenericCommand.Execute(WorkerStatus status)
7:48:23 AM — End of inner exception stack trace —
7:48:23 AM at MailClient.Protocols.OfflineAddressBook.OabGenericCommand.Execute(WorkerStatus status)
7:48:23 AM at MailClient.Commands.Command.Process(WorkerStatus status)
7:48:24 AM Avaya [Exchange Web Services] Uploading item(s) to folder ‘Avaya/Trash/’
7:48:24 AM Avaya [Exchange Web Services] Synchronizing folder list
7:48:25 AM Avaya Gmail History [IMAP] MailExceptions.OperationException: Unable to create folder “Avaya Gmail History/Inbox/Items/Account/Glens Falls Hospital/” on the server. ([CANNOT] Folder name is not allowed. (Failure))
7:48:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox
7:48:25 AM Avaya Gmail History [IMAP] MailExceptions.OperationException: Unable to create folder “Avaya Gmail History/Inbox/Items/Account/WInthrop/” on the server. ([CANNOT] Folder name is not allowed. (Failure))
7:48:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/[Gmail]
7:48:25 AM Avaya Gmail History [IMAP] MailExceptions.OperationException: Unable to create folder “Avaya Gmail History/Inbox/Items/Companies/AARP/” on the server. ([CANNOT] Folder name is not allowed. (Failure))
7:48:25 AM Avaya [Exchange Web Services] Synchronizing folder list
7:48:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items
7:48:25 AM Avaya Gmail History [IMAP] MailExceptions.OperationException: Unable to create folder “Avaya Gmail History/Inbox/Federal/” on the server. ([CANNOT] Folder name is not allowed. (Failure))
7:48:25 AM Avaya Gmail History [IMAP] MailExceptions.OperationException: Unable to create folder “Avaya Gmail History/Inbox/Federal/JITC/” on the server. ([CANNOT] Folder name is not allowed. (Failure))
7:48:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Q1 2015
7:48:25 AM Avaya Gmail History [IMAP] MailExceptions.OperationException: Unable to create folder “Avaya Gmail History/Inbox/Employee Maps/” on the server. ([CANNOT] Folder name is not allowed. (Failure))
7:48:26 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/’
7:48:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Q2 2015
7:48:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Account
7:48:26 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Archive/’
7:48:26 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/’
7:48:26 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Outbox/’
7:48:26 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Sent/’
7:48:27 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:27 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Companies
7:48:27 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:27 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/EHR
7:48:27 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/’
7:48:27 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:27 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/IT Stuff
7:48:27 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:27 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Reference Architecture
7:48:27 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:27 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Reps
7:48:27 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:27 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Travel
7:48:28 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Calendar/’
7:48:28 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:28 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Q1 2015/Received
7:48:28 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:28 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Account/Oklahoma
7:48:28 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:28 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Q1 2015/Received/xOlder Information
7:48:28 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:28 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Q1 2015/Received/xOlder Information/Accounts
7:48:28 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:28 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Q1 2015/Received/xOlder Information/Prior
7:48:29 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:29 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Companies/41414D6B41474A6B5A6D46684D44646D4C5459305A4441744E475A695A6930344F4451344C544535596A63785A4441784E44517859514175414141414141427731743877377A784E5337726B6571707061356174415142495A32677756746A47547170447A6E797A6F6F6C3041414153326E67664141413D
7:48:29 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:29 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Account/41414D6B41474A6B5A6D46684D44646D4C5459305A4441744E475A695A6930344F4451344C544535596A63785A4441784E44517859514175414141414141427731743877377A784E5337726B6571707061356174415142495A32677756746A47547170447A6E797A6F6F6C3041414153326E56534141413D
7:48:29 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:29 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Account/41414D6B41474A6B5A6D46684D44646D4C5459305A4441744E475A695A6930344F4451344C544535596A63785A4441784E44517859514175414141414141427731743877377A784E5337726B6571707061356174415142495A32677756746A47547170447A6E797A6F6F6C3041414153326E7A794141413D
7:48:29 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:29 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/41414D6B41474A6B5A6D46684D44646D4C5459305A4441744E475A695A6930344F4451344C544535596A63785A4441784E44517859514175414141414141427731743877377A784E5337726B657170706135617441514267764C2B455546496F5135564D75454F7234756D4A414656577559432F4141413D
7:48:29 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:29 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/41414D6B41474A6B5A6D46684D44646D4C5459305A4441744E475A695A6930344F4451344C544535596A63785A4441784E44517859514175414141414141427731743877377A784E5337726B657170706135617441514267764C2B455546496F5135564D75454F7234756D4A414656577559432F4141413D/41414D6B41474A6B5A6D46684D44646D4C5459305A4441744E475A695A6930344F4451344C544535596A63785A4441784E44517859514175414141414141427731743877377A784E5337726B657170706135617441514267764C2B455546496F5135564D75454F7234756D4A41465657755944444141413D
7:48:29 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Contacts/’
7:48:29 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:29 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/41414D6B41474A6B5A6D46684D44646D4C5459305A4441744E475A695A6930344F4451344C544535596A63785A4441784E44517859514175414141414141427731743877377A784E5337726B657170706135617441514267764C2B455546496F5135564D75454F7234756D4A41465657755943354141413D
7:48:29 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:48:29 AM Avaya Gmail History [IMAP] Synchronizing messages: For folder Avaya Gmail History/Inbox
7:48:29 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Drafts/’
7:48:29 AM Avaya Gmail History [IMAP] Synchronizing messages: Done
7:48:29 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Tasks/’
7:48:30 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Junk E-mail/’
7:48:30 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Sync Issues/’
7:48:30 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Suggested Contacts/’
7:48:31 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/quarantine/’
7:48:31 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Older Contacts/’
7:48:31 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Imported from CamCard/’
7:48:31 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/Expenses/’
7:48:31 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/CC’d/’
7:48:32 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/Accolades/’
7:48:32 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/INBOX/’
7:48:32 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/HP/’
7:48:32 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/Playbook/’
7:48:33 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/New York Opty/’
7:48:33 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/Mobility Strategy/’
7:48:34 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Richman Med/’
7:48:34 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Richmond/’
7:48:34 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Hackensak/’
7:48:34 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/St Marys/’
7:48:34 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Cerner/’
7:48:35 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Adventis/’
7:48:35 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/SFDC Numbers/’
7:48:35 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/HIMSS/’
7:48:35 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Intro Letters and Emails/’
7:48:35 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Sync Issues/Local Failures/’
7:48:36 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Sync Issues/Server Failures/’
7:48:36 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Sync Issues/Conflicts/’
7:48:36 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/’
7:48:36 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Archive/’
7:48:37 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/’
7:48:37 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Outbox/’
7:48:37 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Sent/’
7:48:37 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/’
7:48:38 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Calendar/’
7:48:38 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Contacts/’
7:48:38 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Drafts/’
7:48:38 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Tasks/’
7:48:39 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Junk E-mail/’
7:48:39 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Sync Issues/’
7:48:39 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Suggested Contacts/’
7:48:39 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/quarantine/’
7:48:40 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Older Contacts/’
7:48:40 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Imported from CamCard/’
7:48:40 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/Expenses/’
7:48:40 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/CC’d/’
7:48:40 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/Accolades/’
7:48:41 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/INBOX/’
7:48:41 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/HP/’
7:48:41 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/Playbook/’
7:48:41 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/New York Opty/’
7:48:41 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/Mobility Strategy/’
7:48:42 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Richman Med/’
7:48:42 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Richmond/’
7:48:42 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Hackensak/’
7:48:42 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/St Marys/’
7:48:43 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Cerner/’
7:48:43 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Adventis/’
7:48:43 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/SFDC Numbers/’
7:48:43 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/HIMSS/’
7:48:43 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Intro Letters and Emails/’
7:48:44 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Sync Issues/Local Failures/’
7:48:44 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Sync Issues/Server Failures/’
7:48:44 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Sync Issues/Conflicts/’
7:49:23 AM Avaya [Exchange Web Services] Synchronizing folder list
7:49:23 AM Avaya [Offline Address Book] Synchronizing folder list
7:49:23 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/
7:49:23 AM MailExceptions.OperationException: Synchronizing folder list failed due to the following error: The remote server returned an error: (403) Forbidden. —> System.Net.WebException: The remote server returned an error: (403) Forbidden.
7:49:23 AM at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
7:49:23 AM at MailClient.Protocols.OfflineAddressBook.OabFolderSynchronizer.GetFolderList(Folder homeFolder, CancellationToken cancellationToken)
7:49:23 AM at MailClient.Protocols.Common.FolderSynchronizer.<>c__DisplayClass5.b__0(WorkerStatus status, CancellationToken cancellationToken)
7:49:23 AM at MailClient.Protocols.OfflineAddressBook.OabGenericCommand.Execute(WorkerStatus status)
7:49:23 AM — End of inner exception stack trace —
7:49:23 AM at MailClient.Protocols.OfflineAddressBook.OabGenericCommand.Execute(WorkerStatus status)
7:49:23 AM at MailClient.Commands.Command.Process(WorkerStatus status)
7:49:23 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:23 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox
7:49:23 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:23 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/[Gmail]
7:49:23 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:23 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items
7:49:23 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/’
7:49:23 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:23 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Q1 2015
7:49:23 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Archive/’
7:49:23 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:23 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Q2 2015
7:49:24 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/’
7:49:24 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:24 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Account
7:49:24 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Outbox/’
7:49:24 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:24 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Companies
7:49:24 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Sent/’
7:49:24 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:24 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/EHR
7:49:24 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/’
7:49:24 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:24 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/IT Stuff
7:49:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Reference Architecture
7:49:25 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Calendar/’
7:49:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Reps
7:49:25 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Contacts/’
7:49:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Travel
7:49:25 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Drafts/’
7:49:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Q1 2015/Received
7:49:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:25 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Account/Oklahoma
7:49:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Q1 2015/Received/xOlder Information
7:49:26 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Tasks/’
7:49:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Q1 2015/Received/xOlder Information/Accounts
7:49:26 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Junk E-mail/’
7:49:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Q1 2015/Received/xOlder Information/Prior
7:49:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Companies/41414D6B41474A6B5A6D46684D44646D4C5459305A4441744E475A695A6930344F4451344C544535596A63785A4441784E44517859514175414141414141427731743877377A784E5337726B6571707061356174415142495A32677756746A47547170447A6E797A6F6F6C3041414153326E67664141413D
7:49:26 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Sync Issues/’
7:49:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Account/41414D6B41474A6B5A6D46684D44646D4C5459305A4441744E475A695A6930344F4451344C544535596A63785A4441784E44517859514175414141414141427731743877377A784E5337726B6571707061356174415142495A32677756746A47547170447A6E797A6F6F6C3041414153326E56534141413D
7:49:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/Items/Account/41414D6B41474A6B5A6D46684D44646D4C5459305A4441744E475A695A6930344F4451344C544535596A63785A4441784E44517859514175414141414141427731743877377A784E5337726B6571707061356174415142495A32677756746A47547170447A6E797A6F6F6C3041414153326E7A794141413D
7:49:26 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Suggested Contacts/’
7:49:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/41414D6B41474A6B5A6D46684D44646D4C5459305A4441744E475A695A6930344F4451344C544535596A63785A4441784E44517859514175414141414141427731743877377A784E5337726B657170706135617441514267764C2B455546496F5135564D75454F7234756D4A414656577559432F4141413D
7:49:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:26 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/41414D6B41474A6B5A6D46684D44646D4C5459305A4441744E475A695A6930344F4451344C544535596A63785A4441784E44517859514175414141414141427731743877377A784E5337726B657170706135617441514267764C2B455546496F5135564D75454F7234756D4A414656577559432F4141413D/41414D6B41474A6B5A6D46684D44646D4C5459305A4441744E475A695A6930344F4451344C544535596A63785A4441784E44517859514175414141414141427731743877377A784E5337726B657170706135617441514267764C2B455546496F5135564D75454F7234756D4A41465657755944444141413D
7:49:27 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:27 AM Avaya Gmail History [IMAP] Synchronizing subfolders: For folder Avaya Gmail History/Inbox/41414D6B41474A6B5A6D46684D44646D4C5459305A4441744E475A695A6930344F4451344C544535596A63785A4441784E44517859514175414141414141427731743877377A784E5337726B657170706135617441514267764C2B455546496F5135564D75454F7234756D4A41465657755943354141413D
7:49:27 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/quarantine/’
7:49:27 AM Avaya Gmail History [IMAP] Synchronizing subfolders: Done
7:49:27 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Older Contacts/’
7:49:27 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Imported from CamCard/’
7:49:27 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/Expenses/’
7:49:27 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/CC’d/’
7:49:28 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/Accolades/’
7:49:28 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/INBOX/’
7:49:28 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/HP/’
7:49:28 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/Playbook/’
7:49:28 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/New York Opty/’
7:49:29 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Inbox/Mobility Strategy/’
7:49:29 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Richman Med/’
7:49:30 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Richmond/’
7:49:30 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Hackensak/’
7:49:30 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/St Marys/’
7:49:31 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Cerner/’
7:49:31 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Adventis/’
7:49:31 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/SFDC Numbers/’
7:49:31 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/HIMSS/’
7:49:31 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Trash/Intro Letters and Emails/’
7:49:32 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Sync Issues/Local Failures/’
7:49:32 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Sync Issues/Server Failures/’
7:49:32 AM Avaya [Exchange Web Services] Synchronizing folder ‘Avaya/Sync Issues/Conflicts/’
What version of eM Client are you currently using on your computer, can you please check the exact release number in Help > About? It seems like your eM Client is unable to access the Offline Address Book on your server and thus unable to synchronise the folder. Can you try to disable the OAB service in Tools > Accounts > Your Exchange account > Offline Address Book, and check if the issue persists?
If it does, are you using any security software on your computer?
Thank you,
No security software. Version 6.022344. Just turned off the offline address book. That seems to have done it. I’ll advise if different.
Hello, can you please update your eM Client to this release and check if the issue persists? 6.0.22609.0
Thank you,
Upgraded… didn’t change anything unfortunately.
Hello David, I’m afraid this may be caused by the unavailability of the service to your account, however you’d have to check this with your mail server support. The Offline Address Book, doesn’t have to necessarily be enabled on your server, thus you may not be able to access it (e.g. the forbidden error).
Check with your mail server support and let me know if the service should be working or not.
Regards,
I have found a solution for you.
The problem is Iexplorer
if you have old version of Iexplorer you need to update to “IE8”
I have XP SP3 and i have update from IE7 to 8, i have also update JAVA from 6.45 to 8,
but my question is why eM Client need IE8?
On my computer i have installed only FIREFOX and CHROME
Hello, eM Client is built on top of the .NET framework which uses some of the system controls and components, for this latest version of Internet Explorer is required to be installed on the computer.
Also please note that Windows XP is no longer a supported system by Microsoft and no security updates nor regular updates are released for use with this system any longer. This can cause a high number of issues occurring while using this operating system.
Hope this helps,