Send+and+Receive

1

I install the program on 2 pc and on both of them if will not download new mail no matter how long I wait [I have sync set for 10 minutes] it will now check mail no matter how many times I click “send and receive”. The only way I can have it download my new mail is to close the program and reopen it, where it will check and download the mail on opening. Same problem on both PCs. Am I’m missing a setting?

2

Hello Ken,
who is your mail provider and what mail protocol do you use for the account that has this issue? Is it POP/IMAP/Exchange?

Regards,
Olivia

3

Charter [now known as Spectrum], IMAP

4

Hello Ken,
sorry for the late reply.
Unfortunately we cannot do much for charter when it comes to this issue, because their IMAP stream is not valid.
After the initial synchronization, when eM Client pulls the data from the server from the time it was turned off, we just wait for the new emails/changes from the server to come automatically.
Charter never sends any of the data, just waiting for the client to pull the data again instead - which is not a correct IMAP behaviour.
Sorry for the inconvenience.

Regards,
Olivia

5

Thanks, this makes sense but I’m somewhat confused. The other mail programs get the mail from Charter, wouldn’t they have the same problem?
I also had your mail program to check for mail every 10 minutes and tried manually to check and update the mail [a lot]. Wouldn’t the mail program check at those times?

thanks

6

Hello Ken,
not all mail programs work the same way. Other clients perhaps make the synchronization more thorough and pull the information each time even if correct IMAP protocol should not need it - this gets all the information, but also takes more time and uses up more of your computer’s CPU.
eM Client focuses on being a lightweight and fast, so it waits for the IMAP information and downloads it when the server informs it about a change.
The synchronization setting at every 10 minutes is a setting for POP servers which would not automatically synchronize at all and only send messages when prompted to.

Regards,
Olivia