It asks for my login details and wont let me in. Says I am “unauthorised”
Sometimes that can happen when you have the incorrect settings.
Go to Menu > Tools > Accounts and click on the IMAP tab for your account. Make sure that the port is set to 993 and the security policy is Use SSL/TLS on special port (legacy).
If you need further help, please give the version of eM Client are you using and the email provider.
Gary I don’t see a way into Menu, Tools Accounts as you suggest to do this as the box for that very rarely comes up when I click on my eM mail. I am not being very successful. Can you not sort it from where you are? My EM client license key is :-
10a992c0-ab18-4e22-a105-4fd03f737af0
I am working through Yahoo email at the moment but I wish to keep eM email if I can as I am used to the layout which is user friendly.
Unfortunately, I don’t know what version of eM client I am using but I think my email provider is sky or it could be Microsoft. In fact I think it probably is the latter.
I will quite understand if you can do nothing from where you are.
Liz Brant
Gary, it now seems to be working - and hopefully will stay working. So ignore all of above comments. I will come back to you if it goes down again.
Liz Brant