Main body font mismatch if custom HTML signature used

1

Dear eM team,

we are currently evaluating your client, and one of the main problems, is that if we use a custom HTML signature via “right click > edit source” then the body font template is displaying in a strange “serif” type, even though it has been set to “Open Sans”, which is a non-serif font.

Any idea?

Best regards,

Dino

PS. I also tried the suggestions in https://forum.emclient.com/emclient/topics/signature_main_body_font_mis_match

2

Dear Konstantinos,

could you please send us an example of that signature in mail? Please save the mail containing the signature as eml and send it to [email protected].

Thank you very much.

Russel

3

Dear Russel,

sure, the mail is on its way.
The problem might be, that we use a element in order to load an external webfont, because elements are not permitted inside the element? (but also read: https://stackoverflow.com/questions/2830296/using-style-tags-in-the-body-with-other-html#answer-50154225)

If that is the problem, then the killer feature for eM would be to include a " inside " option somewhere inside the preferences, so that users needing this feature, would be able to implement it without breaking the rest - if that makes sense or its possible…

All best,

Konstantinos

4

Hello Konstantinos,

are u sure that the signature you sent us is correct? It should be working in eM Client, and if not, we can definitely fix it, but for that we need functional html signature, because even opening it in chrome is not working, it is rendered in Arial.

It doesn’t work even if we move those styles to

where they’re supposed to be, so there’s probably something wrong with the signature.

Thank you for your answer,

Russel

5

Dear Russel,

after pointing it out, I just found out that there was indeed an issue with the signature - i used WOFF2 instead of WOFF in the @font-face declaration for the google font. After fixing this, eM does not render the strange substitution font in the body text. Am I assuming correctly that it doesn’t matter using a declaration before my signature div, and that this style is automatically used for the whole mail, even the body text which I manually adding before the signature? (= so there is no need at all for my suggestion of adding an option in preferences for a " inside "?

All best,
Konstantinos