Licensing server problem on windows 10

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  • Updated 2 months ago
I tried to activate a free account and "Problem has occured when contacting the licensing server" message appears. I'm using Windows 10. Any idea?
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Mauricio Esparza

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Posted 2 months ago

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Gary Curtin

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I see that another user had the same issue. It is possible that the server is off-line for some reason. Wait a while and try again.
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Mauricio Esparza

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no, It doesn't seem to be the same error but thanks. I've been trying every day and still nothing. I think I'll have to go back to thunderbird
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Gary Curtin

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Disable any anti-virus/proxy/vpn application and try again. The server is definitely responding so something must be blocking it on your end.

Also, if you are on a laptop, maybe try again when you are connected to a different network/Internet connection.

You could also try with a different license key.
(Edited)
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Mauricio Esparza

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SOLVED!
It was the firewall, it was blockingĀ licensing.emclient.comĀ url

Thank you so much for your help!