I have installed a fresh version of Windows 1-0 on my PC, How do I import my old emails, contacts, and setting, pls? I believe they are stored in the Windows.old file, that the Microsoft technician created, Thks.
With eM Client closed, copy the C:\Windows.old\Users_yourusername_\AppData\Roaming\eM Client\ folder to C:\Users_yourusername_\AppData\Roaming. You may need to enable hidden items in Explorer to do that.
Thank you very much. Have copied them across. How do I now get them to show in the desktop application?
Once you have copied the folder, and you open eM Client, everything should be there.
Afraid they do not appear… Would importing or restoring work?
The location is very specific, and eM Client needs to be closed when you do this. If prompted, select to overwrite the destination.
The contents of *C:\Windows.old\Users* _ yourusername _ *\AppData\Roaming\eM Client* needs to be copied over to *C:\Users* _ yourusername _ **\AppData\Roaming\eM Client**. That means the complete eM Client folder, and all it’s sub-folders and their contents needs to be copied from the old to the new location. C:\Users\yourusername… will be something like C:\Users\Stephen… or whatever username you are logged into Windows with.
If, for some reason, you decide to copy the folder to a different location, then you need to change that in eM Client settings. Go to Menu > Tools > Settings > General > Storage and select the location where you have copied the old folder to.
Then restart eM Client for the change to take effect.
Unfortunately you can’t import from that Windows.old folder. You can only import from files you have previously exported, or from other email applications. Restoring will work if you have a backup to restore from. If you had set eM Client to do automatic backups, you will find those in your documents folder in Windows.old
Thks - all sorted now…
I have followed this advice, after having to reinstall Windows 10 and eM Client. I have regained my folders, but not my emails. I only have one device, and only use Local Folders. I don’t have a backup from eM Client, as I mistakenly thought it was using my previous Outlook .pst file to store new messages. Have I lost all my emails?
Sorry Matthew.
Unfortunately with Local Folders, if you do not have access to the previous database folder, (C:\Users_yourusername_\AppData\Roaming\eM Client) you will not be able to recover your messages.
When using IMAP or Exchange, there is some form of backup in that the messages are stored on the server, so losing your computer means that you could still access them. But with Local Folders, they are only stored on the C: drive. You really do need to consider regular backups, and eM Client has an automatic backup feature that you just set and forget.
Thank you, Gary. I believe I have done what you said at the start of this thread: “copy the C:\Windows.old\Users\yourusername\AppData\Roaming\eM Client\ folder to C:\Users\yourusername\AppData\Roaming\” successfully. But I’m not clear whether you’re saying that that just restores my folders, or also restores all the messages I had moved into the folders.
Copying that folder and all it’s contents and sub-folders should restore everything; account settings, signatures, messages, contacts etc.
Fantastic, it’s worked - what a relief! I had made a mistake, and initially copied the Windows.old version to the current AppData folder, rather than AppData\Roaming. Once I did it correctly, it was very simple! Thanks again, Gary. I shall tell all my friends to use eM Client - and to holiday in the Czech Republic! And now I shall look at that eM Client backup feature.
Yes, the location is important. If it is not where it is supposed to be, it will not work. 