Failure to synchronize Gmail contacts

1

I recently reinstalled eM Client on a new computer, and ever since then, I have been receiving the error message

9:15:06 AM   MailClient.Storage.Application.OperationException: Synchronizing folder ‘v___@____/Directory/’ failed due to the following error: Execution of request failed: https://www.google.com/m8/feeds/gal/umd.edu/full?sync-token=0_1001_18054_AAN3FFNH5R4RZ4MBXEXHFADL2HV… (Temporary problem - please try again later.)

Well, I’ve been trying again later for three weeks, and no dice!

Any information on this issue? It seems related to https://forum.emclient.com/emclient/topics/google-contacts-sync-issue-5w7g337ynqy1d, except that my error is supposedly a “temporary problem,” whereas in that issue it was described as an “Internal error.”

Extra info:
I had a similar problem previously which I was able to solve by either deleting the “Directory” folder entirely, or by running the “Repair” function in the folder properties. Neither of these are working this time around.

2

If you still have eM Client on the old computer, are there any errors there?

3

The old computer is decommissioned, so no way to know now! But when I used it last, there was no problem.

4

One option is to remove that account from eM Client, then add it again. Maybe it will sync correctly.

I don’t think it is the cause, but maybe disable your anti-virus and try again.

5

Sadly, neither of those tricks worked.

6

Today’s error was different…

9:44:03 AM v____@_____ [Google Contacts]  Synchronizing folder ‘v_____@____/Directory/’
9:47:22 AM   MailClient.Storage.Application.OperationException: Synchronizing folder ‘v_____@____/Directory/’ failed due to the following error: Execution of request failed: https://www.google.com/m8/feeds/gal/umd.edu/full?sync-token=1562593639218_1001_18085_AAN3FFNH4JYRULE… ({
9:47:22 AM   “error”: {
9:47:22 AM     “code”: 429,
9:47:22 AM     “message”: “Quota exceeded for quota group ‘default’ and limit ‘USER-100s’ of service ‘contacts.googleapis.com’ for consumer ‘project_number:920743529221’.”,
9:47:22 AM     “status”: “RESOURCE_EXHAUSTED”,
9:47:22 AM     “details”: [
9:47:22 AM       {
9:47:22 AM         “@type”: “type.googleapis.com/google.rpc.Help”,
9:47:22 AM         “links”: [
9:47:22 AM           {
9:47:22 AM             “description”: “Google developer console API key”,
9:47:22 AM             “url”: "https://console.developers.google.com/project/920743529221/apiui/credential";
9:47:22 AM           }
9:47:22 AM         ]
9:47:22 AM       }
9:47:22 AM     ]
9:47:22 AM   }
9:47:22 AM }
9:47:22 AM )
9:47:22 AM    at MailClient.Protocols.Gdata.GenericGdataCommand.Execute(WorkerStatus status)
9:47:22 AM    at MailClient.Commands.Command.Process(WorkerStatus status)

7

Valerie, is this with a regular Google Contacts account, or a G Suite account?

8

G suite

9

I think the best option, if you have a Pro License, is to open a support ticket directly with eM Client.

10

 I don’t have a Pro License but might get one in the future, so we’ll see.

Thanks for your time!