When I want to sync my account, an error sign pops up telling me “This Email adress is not supported”. The error occured shortly after I registered a new email account within the eM client program, however, I was able to synchronize my mails at least one time.
Can you post more of the error, which you can find in Menu > Tools > Operations.
This is what pops up:
19:49:23 System.FormatException: Unsupported mail address
19:49:23 at MailClient.Mail.MailAddress.Create(String encoded)
19:49:23 at MailClient.Mail.MailAddress.Create(String displayName, String encodedAddress)
19:49:23 at MailClient.Protocols.Exchange.ExchangeToMimeConverter.ConvertEmailAddress(EmailAddress address)
19:49:23 at MailClient.Protocols.Exchange.ExchangeToMimeConverter.<>c.b__11_0(EmailAddress
a)
19:49:23 at System.Linq.Enumerable.<>c__DisplayClass13_0`2.b__0(TSource
item, Int32 i)
19:49:23 at System.Linq.Enumerable.d__15`2.MoveNext()
19:49:23 at System.Collections.Generic.List1..ctor(IEnumerable
1 collection)
19:49:23 at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source)
19:49:23 at MailClient.Protocols.Exchange.ExchangeToMimeConverter.ConvertEmailAddresses(EmailAddressCollection addresses)
19:49:23 at MailClient.Protocols.Exchange.ExchangeToMimeConverter.CreateEnvelope(EmailMessage message)
19:49:23 at MailClient.Protocols.Exchange.ExchangeMailSynchronizer.d__12.MoveNext()
19:49:23 at System.Collections.Generic.List1.InsertRange(Int32 index, IEnumerable
1 collection)
19:49:23 at MailClient.Protocols.Exchange.ExchangeItemSynchronizer`2.ConvertApplicationDataAndSkipUnparsable(ExchangeService service, Item item, CancellationToken cancellationToken)
19:49:23 at MailClient.Protocols.Exchange.ExchangeItemSynchronizer`2.d__18.MoveNext()
19:49:23 at System.Linq.Enumerable.d__20`3.MoveNext()
19:49:23 at System.Linq.Enumerable.d__15`2.MoveNext()
19:49:23 at MailClient.Protocols.Common.ItemSynchronizeContext2.StoreItems(SynchronizationType synchronizationType, IEnumerable
1 newItems)
19:49:23 at MailClient.Protocols.Common.MailItemSynchronizeContext.StoreItems(SynchronizationType synchronizationType, IEnumerable`1 newItems)
19:49:23 at MailClient.Protocols.Common.ItemSynchronizeContext2.Synchronize[T](SynchronizationType synchronizationType, IEnumerable
1 items, Func2 getUniqueId, Func
3 hasChanged, Func2 isDeleted, Func
2 convertItems, Action`2 updateItem)
19:49:23 at MailClient.Protocols.Exchange.ExchangeItemSynchronizer2.Synchronize(IItemSynchronizeContext
1 synchronizeContext, Folder folder, CancellationToken cancellationToken)
19:49:23 at MailClient.Protocols.Common.ItemSynchronizer`2.<>c__DisplayClass32_0.b__1(WorkerStatus
status, CancellationToken cancellationToken)
19:49:23 at MailClient.Protocols.Exchange.ExchangeGenericCommand.Execute(WorkerStatus status)
19:49:23 at MailClient.Commands.Command.Process(WorkerStatus status)
What happens if you remove that account from eM Client, then add it again?