em client won't start

1

Tells me to copy this data and contact you:

System.Data.SQLite.SQLiteException (0x80004005): disk I/O error
disk I/O error
   at System.Data.SQLite.SQLite3.Prepare(SQLiteConnection cnn, String strSql, SQLiteStatement previous, UInt32 timeoutMS, String& strRemain)
   at System.Data.SQLite.SQLiteCommand.BuildNextCommand()
   at System.Data.SQLite.SQLiteCommand.GetStatement(Int32 index)
   at System.Data.SQLite.SQLiteDataReader.NextResult()
   at System.Data.SQLite.SQLiteDataReader…ctor(SQLiteCommand cmd, CommandBehavior behave)
   at System.Data.SQLite.SQLiteCommand.ExecuteReader(CommandBehavior behavior)
   at System.Data.SQLite.SQLiteCommand.ExecuteNonQuery(CommandBehavior behavior)
   at System.Data.SQLite.SQLiteCommand.ExecuteNonQuery()
   at System.Data.SQLite.SQLiteConnection.Open()
   at MailClient.Storage.Data.DataStore.GetConnectionInternal(String relativeName)
   at DbRepair.CorruptionChecker.CheckCorruption(RepairOptions repairOptions, CancellationToken token)
   at DbRepair.CheckingProcess.Check(CancellationToken token)
Data:
SQLiteCommandText: PRAGMA synchronous=Normal
databaseFile: 3f893369-5bf0-49c0-9465-d17cd6e156f2\959a8388-5c19-49d4-8043-61fad216f24b\mail_fti.dat

2

Normally with a database error the only option is to delete it and then restore from your most recent backup, or start again from scratch.

To do that close eM Client and delete C:\Users_username_\AppData\Roaming\eM Client. You may have to enable hidden items in Explorer to get there.

But if you have a Pro License, you could open a support ticket with eM Client, and they may be able to assist you further.

3

Thank you. I did this a couple times already, and that’s where the error message came from. But, tried again and it worked!  (The double post was because my profile said I had started zero conversations).