While trying to download some emails from my outlook account my computer locked-up requiring me to shutdown the computer. After restart , running the em Client database tool failed. I attempted to contact support but that was unsecessful. I have the data from the scan but I don’t know how to send it to you for help. What do I do next??
If you have a Pro License, you can open a support ticket and supply them with the information. You will get a reply within 24 hours. Just mark the ticket priority as High or Urgent.
If you are using a Free License, you can post your error here, and maybe someone will be able to assist you.
Generally, though, if the database repair tool was unable to fix the database, you will have to start again. If your account was setup as IMAP or Exchange, all your emails will be online, so will sync again and you will not have lost anything. If you had data stored in local folders, you can restore from your most recent backup.
Thank you for your reply. However, I don’t know what you mean by ‘start over’, Reboot? Install eM Client again? What?
Sorry, that wasn’t clear. If the database can’t be repaired, then you will need to delete it, and start again with a new empty one.
To delete the database, close eM Client, and then delete C:\Users_username_\AppData\Roaming\eM Client. You may have to show hidden items in Explorer to do that.
Thanks! I assume that doing that (delete the database) will result in the loss of all my saved emails. Is that correct? If so, is there an alternative?
Deleting the database will delete all your locally saved emails. Any emails in IMAP or Exchange folders will be safe. The only option for local folders is to restore from your most recent backup. Depending on how old that is you may still lose something.
Thank you for your help.