eM Client crashing when trying to access addresses or notes

Philippus_Heer · September 16, 2015, 9:12am

Hi,
as soon as I try to add or change something in the addresses or notes field in one of my contacts eM Client crashes.

I use my google account to synchronize my e-mails, contacts and calendar.
However, as soon as I try to enter just one character into one of those two boxes the program creates an error. It shows the “eM Client Application Error” but as soon as I try to enter a description (with the first character that would be put into the box) to send the error report it crashes completely.

I’m using Windows 7, eM Client Version 6.0.23181.0

Could someone please help fix that problem?
Thanks, Phil

Paul_Technical_Suppo · September 16, 2015, 12:44pm

Hello, sorry to see this, if the application crashes and the report window is shown, can you please make a screenshot of the error, or click on the error button, copy the content of the error report and submit it to us here on forum for more information about this issue?

What mail service are you using with eM Client? Are you using any security software on your computer?

Regards,

Philippus_Heer · September 16, 2015, 1:01pm

Sure, here is a screenshot:

Also here is the error message. I didn’t see I could access this:

eM Client (6.0.23181.0)
Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.34209
The following error has occurred:
System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
 at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
 at System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
 at System.Windows.Forms.Control.DefWndProc(Message& m)
 at System.Windows.Forms.Control.WmKeyChar(Message& m)
 at System.Windows.Forms.Control.WndProc(Message& m)
 at System.Windows.Forms.TextBoxBase.WndProc(Message& m)
 at System.Windows.Forms.TextBox.WndProc(Message& m)
 at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
 at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
 at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
 at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
 at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
 at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
 at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
 at System.Windows.Forms.Application.Run(ApplicationContext context)
 at MailClient.Program.b__4()
at MailClient.ExceptionUtils.ExceptionUtils.Filter(BodyDelegate body, FilterDelegate filter, Action1 handler) <report xmlns="<a href=" http:>" rel="nofollow" target="_blank">http://emclient.com/ns/report">; <product> <name>eM Client</name> <version>6.0.23181.0</version> </product> <silent>false</silent> <environment> <osversion>Microsoft Windows NT 6.1.7601 Service Pack 1</osversion> <frameworkversion>4.0.30319.34209</frameworkversion> </environment> <exception> <type>System.AccessViolationException</type> <message>Attempted to read or write protected memory. This is often an indication that other memory is corrupt.</message> <source>System.Windows.Forms</source> <stack> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100663674</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.UnsafeNativeMethods</type> <name>CallWindowProc</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>wndProc</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>hWnd</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>msg</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>wParam</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>lParam</name> </parameter> </parameters> </method> <offset>ffffffff</offset> <nativeoffset>0</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665800</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.NativeWindow</type> <name>DefWndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>8</offset> <nativeoffset>55</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665245</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>DefWndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>9</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665746</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>WmKeyChar</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>a</offset> <nativeoffset>2b</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665461</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>5fe</offset> <nativeoffset>8f1e1d</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100670709</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.TextBoxBase</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>71</offset> <nativeoffset>36</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100670762</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.TextBox</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>64</offset> <nativeoffset>35</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665839</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control+ControlNativeWindow</type> <name>OnMessage</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>10</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665840</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control+ControlNativeWindow</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>8e</offset> <nativeoffset>38</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665822</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.NativeWindow</type> <name>DebuggableCallback</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>hWnd</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>msg</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>wparam</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>lparam</name> </parameter> </parameters> </method> <offset>25</offset> <nativeoffset>5d</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100663535</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.UnsafeNativeMethods</type> <name>DispatchMessageW</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.NativeMethods+MSG&</type> <name>msg</name> </parameter> </parameters> </method> <offset>ffffffff</offset> <nativeoffset>0</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100688504</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Application+ComponentManager</type> <name>System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>dwComponentID</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>reason</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>pvLoopData</name> </parameter> </parameters> </method> <offset>186</offset> <nativeoffset>24c</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100688551</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Application+ThreadContext</type> <name>RunMessageLoopInner</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>reason</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ApplicationContext</type> <name>context</name> </parameter> </parameters> </method> <offset>1de</offset> <nativeoffset>154</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100688550</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Application+ThreadContext</type> <name>RunMessageLoop</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>reason</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ApplicationContext</type> <name>context</name> </parameter> </parameters> </method> <offset>13</offset> <nativeoffset>49</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100664859</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Application</type> <name>Run</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ApplicationContext</type> <name>context</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>17</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100675735</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.Program</type> <name><Main>b__4</name> <parameters></parameters> </method> <offset>17</offset> <nativeoffset>41</nativeoffset> <frame> <method> <modulename>MailClient.ExceptionUtils.dll</modulename> <metadatatoken>100663314</metadatatoken> <assembly>MailClient.ExceptionUtils</assembly> <type>MailClient.ExceptionUtils.ExceptionUtils</type> <name>Filter</name> <parameters> <parameter> <assembly>MailClient.ExceptionUtils</assembly> <type>MailClient.ExceptionUtils.ExceptionUtils+BodyDelegate</type> <name>body</name> </parameter> <parameter> <assembly>MailClient.ExceptionUtils</assembly> <type>MailClient.ExceptionUtils.ExceptionUtils+FilterDelegate</type> <name>filter</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Action1[[System.Exception, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]
handler

0
22

MailClient.exe
C:\Program Files (x86)\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.23181.0
eM Client
eM Client
6.0.23181.0
False
False
False
False
False
Sprachneutral

ntdll.dll
C:\Windows\SysWOW64\ntdll.dll
ntdll.dll
ntdll.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
DLL für NT-Layer
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

MSCOREE.DLL
C:\Windows\SYSTEM32\MSCOREE.DLL
mscoree.dll
mscoree.dll
4.0.40305.0 (Main.040305-0000)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.40305.0
False
False
False
True
False
Englisch (USA)

KERNEL32.dll
C:\Windows\syswow64\KERNEL32.dll
kernel32
kernel32
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Client-DLL für Windows NT-Basis-API
Betriebssystem Microsoft® Windows®
6.1.7601.18015
False
False
False
False
False
Deutsch (Deutschland)

KERNELBASE.dll
C:\Windows\syswow64\KERNELBASE.dll
Kernelbase
Kernelbase
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Client-DLL für Windows NT-Basis-API
Betriebssystem Microsoft® Windows®
6.1.7601.18015
False
False
False
False
False
Deutsch (Deutschland)

ADVAPI32.dll
C:\Windows\syswow64\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
6.1.7601.18869 (win7sp1_gdr.150525-0603)
Erweiterte Windows 32 Base-API
Betriebssystem Microsoft® Windows®
6.1.7601.18869
False
False
False
False
False
Deutsch (Deutschland)

msvcrt.dll
C:\Windows\syswow64\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.7601.17744 (win7sp1_gdr.111215-1535)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.7601.17744
False
False
False
False
False
Englisch (USA)

sechost.dll
C:\Windows\SysWOW64\sechost.dll
sechost.dll
sechost.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

RPCRT4.dll
C:\Windows\syswow64\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Remoteprozeduraufruf-Laufzeitumgebung
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

SspiCli.dll
C:\Windows\syswow64\SspiCli.dll
security.dll
security.dll
6.1.7601.18939 (win7sp1_gdr.150722-0600)
Security Support Provider Interface
Microsoft® Windows® Operating System
6.1.7601.18939
False
False
False
False
False
Englisch (USA)

CRYPTBASE.dll
C:\Windows\syswow64\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
6.1.7601.18939 (win7sp1_gdr.150722-0600)
Base cryptographic API DLL
Microsoft® Windows® Operating System
6.1.7601.18939
False
False
False
False
False
Englisch (USA)

mscoreei.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.0.30319.34209 built by: FX452RTMGDR
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.30319.34209
False
False
False
True
False
Englisch (USA)

SHLWAPI.dll
C:\Windows\syswow64\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Shell Light-weight-Dienstprogrammbibliothek
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

GDI32.dll
C:\Windows\syswow64\GDI32.dll
gdi32
gdi32
6.1.7601.18898 (win7sp1_gdr.150617-0600)
GDI Client DLL
Microsoft® Windows® Operating System
6.1.7601.18898
False
False
False
False
False
Englisch (USA)

USER32.dll
C:\Windows\syswow64\USER32.dll
user32
user32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows USER API Client DLL
Betriebssystem Microsoft® Windows®
6.1.7601.17514
False
False
False
False
False
Deutsch (Deutschland)

avghookx.dll
C:\Program Files (x86)\AVG\AVG2015\avghookx.dll
avghookx.dll
avghookx.dll
15.0.0.6125
None
AVG Internet Security
15.0.0.6125
False
False
False
True
True
Sprachneutral

IMM32.DLL
C:\Windows\system32\IMM32.DLL
imm32
imm32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
Englisch (USA)

MSCTF.dll
C:\Windows\syswow64\MSCTF.dll
MSCTF
MSCTF.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
MSCTF-Server-DLL
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

nvinit.dll
C:\Windows\SysWOW64\nvinit.dll
nvinit
nvinit.dll
9.18.13.4535
NVIDIA shim initialization dll, Version 345.35
NVIDIA D3D shim drivers
9.18.13.4535
False
False
False
True
False
Englisch (USA)

detoured.dll
C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\detoured.dll

False
False
False
False
False

Paul_Technical_Suppo · September 16, 2015, 1:50pm

Hello, can you please try to run this Internet Explorer fix on your computer - even if you’re using a newer release of IE on your computer. This seems to be a system issue this workaround should hopefully resolve.
http://iefaq.info/index.php?action=artikel&cat=42&id=133&artlang=en

Please make sure to let me know if the issue persists.

Regards,

Philippus_Heer · September 17, 2015, 12:32pm

Hi, I’m using IE 11 (although I don’t use it at all, I use Firefox). In the workaround it says it’s for IE 7, 8 & 9. Would it still work? Should I still run it?
Regards

Paul_Technical_Suppo · September 17, 2015, 1:09pm

Yes as I’ve pointed out, run the fix even if you have a newer release of IE installed on your computer.

Regards,

Philippus_Heer · September 17, 2015, 1:30pm

Hi, I ran the cmd but it did not help. It’s still the same effect but here is the error text if it helps:

eM Client (6.0.23181.0)
Windows: Microsoft Windows NT 6.1.7601 Service Pack 1, Framework: 4.0.30319.34209
The following error has occurred:
System.AccessViolationException: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
 at System.Windows.Forms.UnsafeNativeMethods.CallWindowProc(IntPtr wndProc, IntPtr hWnd, Int32 msg, IntPtr wParam, IntPtr lParam)
 at System.Windows.Forms.NativeWindow.DefWndProc(Message& m)
 at System.Windows.Forms.Control.DefWndProc(Message& m)
 at System.Windows.Forms.Control.WmKeyChar(Message& m)
 at System.Windows.Forms.Control.WndProc(Message& m)
 at System.Windows.Forms.TextBoxBase.WndProc(Message& m)
 at System.Windows.Forms.TextBox.WndProc(Message& m)
 at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
 at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
 at System.Windows.Forms.NativeWindow.DebuggableCallback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
 at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)
 at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)
 at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)
 at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)
 at System.Windows.Forms.Application.Run(ApplicationContext context)
 at MailClient.Program.b__4()
at MailClient.ExceptionUtils.ExceptionUtils.Filter(BodyDelegate body, FilterDelegate filter, Action1 handler) <report xmlns="<a href=" http:>" rel="nofollow" target="_blank">http://emclient.com/ns/report">; <product> <name>eM Client</name> <version>6.0.23181.0</version> </product> <silent>false</silent> <environment> <osversion>Microsoft Windows NT 6.1.7601 Service Pack 1</osversion> <frameworkversion>4.0.30319.34209</frameworkversion> </environment> <exception> <type>System.AccessViolationException</type> <message>Attempted to read or write protected memory. This is often an indication that other memory is corrupt.</message> <source>System.Windows.Forms</source> <stack> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100663674</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.UnsafeNativeMethods</type> <name>CallWindowProc</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>wndProc</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>hWnd</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>msg</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>wParam</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>lParam</name> </parameter> </parameters> </method> <offset>ffffffff</offset> <nativeoffset>0</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665800</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.NativeWindow</type> <name>DefWndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>8</offset> <nativeoffset>55</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665245</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>DefWndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>9</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665746</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>WmKeyChar</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>a</offset> <nativeoffset>2b</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665461</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>5fe</offset> <nativeoffset>8f1e1d</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100670709</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.TextBoxBase</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>71</offset> <nativeoffset>36</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100670762</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.TextBox</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>64</offset> <nativeoffset>35</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665839</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control+ControlNativeWindow</type> <name>OnMessage</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>10</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665840</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Control+ControlNativeWindow</type> <name>WndProc</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Message&</type> <name>m</name> </parameter> </parameters> </method> <offset>8e</offset> <nativeoffset>38</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100665822</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.NativeWindow</type> <name>DebuggableCallback</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>hWnd</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>msg</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>wparam</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>lparam</name> </parameter> </parameters> </method> <offset>25</offset> <nativeoffset>5d</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100663535</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.UnsafeNativeMethods</type> <name>DispatchMessageW</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.NativeMethods+MSG&</type> <name>msg</name> </parameter> </parameters> </method> <offset>ffffffff</offset> <nativeoffset>0</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100688504</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Application+ComponentManager</type> <name>System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.IntPtr</type> <name>dwComponentID</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>reason</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>pvLoopData</name> </parameter> </parameters> </method> <offset>186</offset> <nativeoffset>24c</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100688551</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Application+ThreadContext</type> <name>RunMessageLoopInner</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>reason</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ApplicationContext</type> <name>context</name> </parameter> </parameters> </method> <offset>1de</offset> <nativeoffset>154</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100688550</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Application+ThreadContext</type> <name>RunMessageLoop</name> <parameters> <parameter> <assembly>mscorlib</assembly> <type>System.Int32</type> <name>reason</name> </parameter> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ApplicationContext</type> <name>context</name> </parameter> </parameters> </method> <offset>13</offset> <nativeoffset>49</nativeoffset> <frame> <method> <modulename>System.Windows.Forms.dll</modulename> <metadatatoken>100664859</metadatatoken> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.Application</type> <name>Run</name> <parameters> <parameter> <assembly>System.Windows.Forms</assembly> <type>System.Windows.Forms.ApplicationContext</type> <name>context</name> </parameter> </parameters> </method> <offset>0</offset> <nativeoffset>17</nativeoffset> <frame> <method> <modulename>MailClient.exe</modulename> <metadatatoken>100675735</metadatatoken> <assembly>MailClient</assembly> <type>MailClient.Program</type> <name><Main>b__4</name> <parameters></parameters> </method> <offset>17</offset> <nativeoffset>41</nativeoffset> <frame> <method> <modulename>MailClient.ExceptionUtils.dll</modulename> <metadatatoken>100663314</metadatatoken> <assembly>MailClient.ExceptionUtils</assembly> <type>MailClient.ExceptionUtils.ExceptionUtils</type> <name>Filter</name> <parameters> <parameter> <assembly>MailClient.ExceptionUtils</assembly> <type>MailClient.ExceptionUtils.ExceptionUtils+BodyDelegate</type> <name>body</name> </parameter> <parameter> <assembly>MailClient.ExceptionUtils</assembly> <type>MailClient.ExceptionUtils.ExceptionUtils+FilterDelegate</type> <name>filter</name> </parameter> <parameter> <assembly>mscorlib</assembly> <type>System.Action1[[System.Exception, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]]
handler

0
22

MailClient.exe
C:\Program Files (x86)\eM Client\MailClient.exe
MailClient.exe
MailClient.exe
6.0.23181.0
eM Client
eM Client
6.0.23181.0
False
False
False
False
False
Sprachneutral

ntdll.dll
C:\Windows\SysWOW64\ntdll.dll
ntdll.dll
ntdll.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
DLL für NT-Layer
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

MSCOREE.DLL
C:\Windows\SYSTEM32\MSCOREE.DLL
mscoree.dll
mscoree.dll
4.0.40305.0 (Main.040305-0000)
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.40305.0
False
False
False
True
False
Englisch (USA)

KERNEL32.dll
C:\Windows\syswow64\KERNEL32.dll
kernel32
kernel32
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Client-DLL für Windows NT-Basis-API
Betriebssystem Microsoft® Windows®
6.1.7601.18015
False
False
False
False
False
Deutsch (Deutschland)

KERNELBASE.dll
C:\Windows\syswow64\KERNELBASE.dll
Kernelbase
Kernelbase
6.1.7601.18015 (win7sp1_gdr.121129-1432)
Client-DLL für Windows NT-Basis-API
Betriebssystem Microsoft® Windows®
6.1.7601.18015
False
False
False
False
False
Deutsch (Deutschland)

ADVAPI32.dll
C:\Windows\syswow64\ADVAPI32.dll
advapi32.dll
advapi32.dll.mui
6.1.7601.18869 (win7sp1_gdr.150525-0603)
Erweiterte Windows 32 Base-API
Betriebssystem Microsoft® Windows®
6.1.7601.18869
False
False
False
False
False
Deutsch (Deutschland)

msvcrt.dll
C:\Windows\syswow64\msvcrt.dll
msvcrt.dll
msvcrt.dll
7.0.7601.17744 (win7sp1_gdr.111215-1535)
Windows NT CRT DLL
Microsoft® Windows® Operating System
7.0.7601.17744
False
False
False
False
False
Englisch (USA)

sechost.dll
C:\Windows\SysWOW64\sechost.dll
sechost.dll
sechost.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Host for SCM/SDDL/LSA Lookup APIs
Microsoft® Windows® Operating System
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

RPCRT4.dll
C:\Windows\syswow64\RPCRT4.dll
rpcrt4.dll
rpcrt4.dll.mui
6.1.7600.16385 (win7_rtm.090713-1255)
Remoteprozeduraufruf-Laufzeitumgebung
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

SspiCli.dll
C:\Windows\syswow64\SspiCli.dll
security.dll
security.dll
6.1.7601.18939 (win7sp1_gdr.150722-0600)
Security Support Provider Interface
Microsoft® Windows® Operating System
6.1.7601.18939
False
False
False
False
False
Englisch (USA)

CRYPTBASE.dll
C:\Windows\syswow64\CRYPTBASE.dll
cryptbase.dll
cryptbase.dll
6.1.7601.18939 (win7sp1_gdr.150722-0600)
Base cryptographic API DLL
Microsoft® Windows® Operating System
6.1.7601.18939
False
False
False
False
False
Englisch (USA)

mscoreei.dll
C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscoreei.dll
mscoreei.dll
mscoreei.dll
4.0.30319.34209 built by: FX452RTMGDR
Microsoft .NET Runtime Execution Engine
Microsoft® .NET Framework
4.0.30319.34209
False
False
False
True
False
Englisch (USA)

SHLWAPI.dll
C:\Windows\syswow64\SHLWAPI.dll
SHLWAPI
SHLWAPI.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
Shell Light-weight-Dienstprogrammbibliothek
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

GDI32.dll
C:\Windows\syswow64\GDI32.dll
gdi32
gdi32
6.1.7601.18898 (win7sp1_gdr.150617-0600)
GDI Client DLL
Microsoft® Windows® Operating System
6.1.7601.18898
False
False
False
False
False
Englisch (USA)

USER32.dll
C:\Windows\syswow64\USER32.dll
user32
user32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows USER API Client DLL
Betriebssystem Microsoft® Windows®
6.1.7601.17514
False
False
False
False
False
Deutsch (Deutschland)

avghookx.dll
C:\Program Files (x86)\AVG\AVG2015\avghookx.dll
avghookx.dll
avghookx.dll
15.0.0.6140
None
AVG Internet Security
15.0.0.6140
False
False
False
True
True
Sprachneutral

IMM32.DLL
C:\Windows\system32\IMM32.DLL
imm32
imm32
6.1.7601.17514 (win7sp1_rtm.101119-1850)
Multi-User Windows IMM32 API Client DLL
Microsoft® Windows® Operating System
6.1.7601.17514
False
False
False
False
False
Englisch (USA)

MSCTF.dll
C:\Windows\syswow64\MSCTF.dll
MSCTF
MSCTF.DLL.MUI
6.1.7600.16385 (win7_rtm.090713-1255)
MSCTF-Server-DLL
Betriebssystem Microsoft® Windows®
6.1.7600.16385
False
False
False
False
False
Deutsch (Deutschland)

nvinit.dll
C:\Windows\SysWOW64\nvinit.dll
nvinit
nvinit.dll
9.18.13.4535
NVIDIA shim initialization dll, Version 345.35
NVIDIA D3D shim drivers
9.18.13.4535
False
False
False
True
False
Englisch (USA)

detoured.dll
C:\Program Files (x86)\NVIDIA Corporation\CoProcManager\detoured.dll

False
False
False
False
False

nvd3d9wrap.dll
C:

Paul_Technical_Suppo · September 18, 2015, 1:04pm

Hello, this seems like a broken installation of the application. To reinstall completely, make sure to remove your database from the local user/AppData/Roaming folder and uninstall the application on your computer under Control Panel > Programs and Features. This should allow you to install the application again hopefully allowing you to use the application without any further issues.

Regards,

Philippus_Heer · October 6, 2015, 1:21pm

Well this is strange - I couldn’t find the time to reinstall the whole thing so far but…
Somehow the issue got fixed. I don’t know if it was one of your updates or an update by Microsoft but the problem is fixed. Now everything runs smoothely.

Thank you very much for your support. Maybe it was even the IE update you posted and the effect only needed some time to activate or a reboot or something like that…

Anyways - thank you!