Distribution lists becoming blank

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  • Updated 2 months ago
Hi, I have about 25 distribution lists (all run through a Google Apps account). All are made out of contact groups at this point so they're easy to re-create when they get blanked out.

All but the very first distribution list, after some amount of time that I haven't been able to determine, just become completely empty. The only list that doesn't empty itself is the first one, alphabetically. eM Client 6 set up on 3 computers - two running XP, one running windows 8.
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Gabe Stover

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Posted 6 years ago

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Paul - Technical Support, Employee

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Hi,
we succesfully replicated the issue, the reason behind the issue are some changes from google's side.
We're working on a fix and hopefully it will be fixed in future releases, however it may take some time.

I hope you can manage to use the application with the current setting.
Thank you and sorry if this is causing any trouble.
Paul.
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Karen Heinrichson

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I am having the same problem with my distribution lists but running Windows 7.  I use the distribution list once and when I want to use it again, all the email addresses and names have disappeared.  When do you think this will be fixed? I'm setting up the lists in EM client.
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Sally Riley

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Having the same problem. Create distribution list which works fine until I close emClient. On reopening, the distribution list is now a contact with no info in it. This happens every time.
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Gerrit Bezuidenhout

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I have the exact same problem :-(
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Elizabeth MacBean

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Me too, and I downloaded EM Client BECAUSE you have distribution lists, unlike Outlook. Looks like I will have to look elsewhere :(
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Gabe Stover

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Would it be possible to just treat contact groups in gmail as distribution lists? or to allow someone to send to a whole group? As it stands, I made a group for each of the distribution lists (because they kept getting deleted), but there is no way to send an email to everyone in that group besides opening the group & selecting them all, then right clicking & choosing "Send Message". This isn't a good option for me, as I regularly need to BCC the people in the lists / groups, and the selecting all & "Send Message" option puts them all in the "to" field with no option of BCCing them without manually cutting them from "to" and pasting them in BCC. This, I feel, would be a simple but effective workaround. For instance, Thunderbird treats all groups in google contacts as distribution lists. With a list called "01 Attorneys", I can create a new email, click in the BCC field, and type "01" and "01 Attorneys" pops up as an option. I don't want to use thunderbird, though, because it is clunky and hideous. Please let me know if this would be an option that could get implemented quickly. Thank you in advance!
-Gabe Stover
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Paul - Technical Support, Employee

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Hi,
unfortunately no, groups and distribution lists are currently set as two different feature, as I mentioned we're working on a fix for the distribution lists and once it's fixed it should be working properly, you'll be able to create a distribution list from the whole group. However you can make an "Idea" topic about this feature and we might add it in future releases.

Thank you for understanding,
Paul.
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frqs

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I have the same issue with Yahoo groups. And I lost all my distribution lists.
I found that if I save the list locally I might be able to get it back when rebooting the software but if I did not realize that by default it saves a distribution list to my Yahoo Contacts then I lose all the list.

So now there are 2 issues:
- losing all distribution lists
- not being able to manage a Yahoo Group as a Distribution List (where are we supposed to enter an "idea" topic

In the mean time I"m really looking forward to the fix for distribution list because I do need to send emails to 87 people in BCC for the HOA distribution newslettter.
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Simon Hare

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I have the same problem.  I create a distribution list in em Client as per the instructions in the guide - sometimes it saves, sometimes it doesn't.  Even if it does, when I close and re-open emClient the list is empty.  This problem is driving me batty.  It is a basic function of an emClient - is there a solution for this yet?
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Joanna Buckmaster

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Yes, there appears to be! You have to turn on 'Show local folders' in Tools/Settings. Then when you create your distribution lists, click on the <email address>/Contacts/ at the bottom left of the Dist. List box, drop down 'Local' Folders'  and make sure the lists are saved in Contacts in there, not in your msn or Hotmail or whatever, folder. This was shown o me by the support team, and it seems to work for us. Hope that helps!
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Karen Heinrichson

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Thank you Joanna.  I will try it out.  I appreciate your reply.  It seems lots of people have the same problem.
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Michel JANIN

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Hello, I have the same problem in 2019 ! how synchronize Google Groups and Distribution list in Em client ? Any ideas ? 
Thanks from France
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Gary Curtin

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You can't sync a Google Group to an eM Client Distribution List because they are not the same thing. A Google Group is a collection of contacts, whereas a distribution list is a specialized contact that contains a list of email addresses/contacts.

What you can do is select all the contacts in the Google Group and by right-click choose Create Distribution List.

Be aware that not all servers will support the format, so if the distribution list is synced to a server, it may end up empty. This is the topic of this thread. The solution is to save the distribution list in a local folder as suggested above.