I keep getting connection failed, and message content is not downloading. Internet is fine, settings are fine, and I can get the mail from other clients. I turned on IMAP logging, but can’t find where the logs are stored.
First thing you can check is your settings. Go to Menu > Tools > Accounts and click on the IMAP tab for that account. Make sure you have one of the following port/security policy combinations. It is important:
Port 993 = Use SSL/TLS on special port (legacy)
Port 143 = Use SSL/TLS if available
If that does not help, temporarily disable your anti-virus/firewall application and try again.
If that still does not help, go to Menu > Tools > Operations and look for the error in the Log tab. Post it here.
Here is the log, it was working fine yesterday. Any help would be greatly appreciated!