Can't restore from a backup.zip file and can't restore local folders

Crashing eM Client
1

I had to re-start my account, it restored some of my e-mails but when I try to restore from a backup it says:

System.IO.FileNotFoundException: Could not find file ‘D:\Email back ups\backup_201907040824.zip’.
File name: ‘D:\Email back ups\backup_201907040824.zip’
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileInfo.get_Length()
   at DbBackup.FormBackup.Restore(String backupFile, CancellationToken cancellationToken)
   at DbBackup.FormBackup.Restore(CancellationToken cancellationToken)
   at DbBackup.FormBackup.<>c__DisplayClass28_0.<mainform_load>b__0(Object a, DoWorkEventArgs b)
at System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
at System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)

I Have been archiving my e-mails and backing up for a while now but can’t seem to restore my local folders either.

Any advice here please?</mainform_load>

2

From the error, it appears that eM Client cannot find the backup file in the location specified. 

If you go to D:\Email backups\ using Windows Explorer, are the zip files there?

3

They are!

4

I tried manually unzipping too!
Really, I just need to restore the local emails.  Is there a quick workaround at all?

5

To manually unzip them, you need to close eM Client and then copy the contents of the archive to C:\Users_username_\AppData\Roaming\eM Client, replacing everything that is there.

Or, if you want to unzip them elsewhere, you need to set that location in eM Client. Go to Menu > Tools > Settings > Storage, and specify the new location where you unzipped the file.

Then you need to restart eM Client for the changes to take affect.

6

That’s great, thank you for your help!  I made a new backup folder and that worked a treat!