Can't connect to gmail for send or receive with new eM Client installation

1

Hi

After using Thunderbird for many years I have decided to migrate to a new email client. I installed eM Client and imported the settings from Thunderbird (TB) which went smoothly but no send or receive was possible. I uninstalled eM client and started again this time with IMAP - same result.

I’m a using gmail account with IMAP enabled, POP3 enabled and google 2 factor authentication enabled. I use Avast Anti virus and have included eM Client as an exception.

What am I doing wrong? When I attempt to send test messages to myself I get

These after changing the security protocols.

I now am using

SMTP Server: smtp.gmail.com Port: 587 Security policy: Use SSL/TLS on special port (legacy)

IMAP Server: imap.gmail.com Port 993 Security policy: Use SSL/TLS on special port (legacy)

and I’m getting the same error message timed at 1520 above and the mail isn’t sent.

Help please!!

Regards

Ian

2

For SMTP port 587 use Force usage of SSL/TLS

3

Thanks for the reply.
I tried that, it fails with an error saying SMTP server doesn’t support STARTTLS

So I added a new account following the instructions from the eM Client website carefully
I dont get the oAuth2 dialog as shown.
I’m logged into my google admin section. It tells me that it is authorising a connection
and finally displays a Google ‘home page’.

eM Client now displays the account panel showing the following settings for the new account

IMAP.gmail.com Port 993 and ‘Use SSL/TLS on special port (legacy)’
SMTP.gmail.com Port 587 and 'Force usage of  SSL/TLS ’

And I still have 5 test emails sitting in my outbox! :frowning:

Regards

4

If the settings are correct and it is still not connecting, completely disable your anti-virus application, then try again.