Hi Mike, while we do monitor the free Community forum, it does not have guaranteed response times. If you’d prefer dedicated support you’d need to have the VIP Support service that is available for paid licenses.
If you do have a paid license but your VIP Support has expired, you can extend it here: VIP Support Extension | eM Client
You can read more about our support options on our website: Support | Remote Assistance | License Manager | eM Client
That said, I have now responded to your Archive problem, we’ll need IMAP logs so please follow the steps I gave in the other thread.