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Update 2.6 causes starting problem

after update to 2.6 emclient doesn't start. Cannot access settings.xml. after sending report, emclient tries to restart, but fails again. I solved problem by re-install with version 2.5. But after update to 2.6 same problem. How to solve this?
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  • jvdheide.nl
    I installed the patched version, but got same problem: no start up, only possibility to send error report. The only way to be able to use emclient again now, is reinstall version 2.5.
    I copied the report, see below:
    (it's dutch: my translation: acces to path C:\Documents and Settings\Anneke en Jan\Application Data\eM Client\settings.xml denied)

    eM Client (2.6.7033.0)
    Windows: Microsoft Windows NT 5.1.2600 Service Pack 3, Framework: 2.0.50727.3603
    The following error has occurred:
    System.UnauthorizedAccessException: Toegang tot het pad C:\Documents and Settings\Anneke en Jan\Application Data\eM Client\settings.xml is geweigerd.
    bij System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
    bij System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
    bij System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share)
    bij System.Xml.XmlTextWriter..ctor(String filename, Encoding encoding)
    bij System.Xml.XmlDocument.Save(String filename)
    bij MailClient.XmlSettings.SetValue(String key, String value)
    bij MailClient.Program.Main(String[] args)

    eM Client
    2.6.7033.0

    Microsoft Windows NT 5.1.2600 Service Pack 3
    2.0.50727.3603

    System.UnauthorizedAccessException
    Toegang tot het pad C:\Documents and Settings\Anneke en Jan\Application Data\eM Client\settings.xml is geweigerd.
    mscorlib

    mscorlib.dll
    100676671
    mscorlib
    System.IO.__Error
    WinIOError

    mscorlib
    System.Int32
    errorCode

    mscorlib
    System.String
    maybeFullPath

    b1
    75b5cf

    mscorlib.dll
    100677015
    mscorlib
    System.IO.FileStream
    Init

    mscorlib
    System.String
    path

    mscorlib
    System.IO.FileMode
    mode

    mscorlib
    System.IO.FileAccess
    access

    mscorlib
    System.Int32
    rights

    mscorlib
    System.Boolean
    useRights

    mscorlib
    System.IO.FileShare
    share

    mscorlib
    System.Int32
    bufferSize

    mscorlib
    System.IO.FileOptions
    options

    mscorlib
    Microsoft.Win32.Win32Native+SECURITY_ATTRIBUTES
    secAttrs

    mscorlib
    System.String
    msgPath

    mscorlib
    System.Boolean
    bFromProxy

    3be
    48a

    mscorlib.dll
    100677008
    mscorlib
    System.IO.FileStream
    .ctor

    mscorlib
    System.String
    path

    mscorlib
    System.IO.FileMode
    mode

    mscorlib
    System.IO.FileAccess
    access

    mscorlib
    System.IO.FileShare
    share

    0
    42

    System.Xml.dll
    100665302
    System.Xml
    System.Xml.XmlTextWriter
    .ctor

    mscorlib
    System.String
    filename

    mscorlib
    System.Text.Encoding
    encoding

    0
    25

    System.Xml.dll
    100666530
    System.Xml
    System.Xml.XmlDocument
    Save

    mscorlib
    System.String
    filename

    1d
    4d

    MailClient.exe
    100682991
    MailClient
    MailClient.XmlSettings
    SetValue

    mscorlib
    System.String
    key

    mscorlib
    System.String
    value

    57
    7d

    MailClient.exe
    100679900
    MailClient
    MailClient.Program
    Main

    mscorlib
    System.String[]
    args

    1bc
    2f6

    MailClient.exe
    C:\Program Files\eM Client\MailClient.exe
    MailClient.exe
    MailClient.exe
    2.6.7033.0
    eM Client
    eM Client
    2.6.7033.0
    False
    False
    False
    False
    False
    Taalonafhankelijk

    ntdll.dll
    C:\WINDOWS\system32\ntdll.dll
    ntdll.dll
    ntdll.dll
    5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)
    DLL-bestand voor NT-laag
    Besturingssysteem Microsoft® Windows®
    5.1.2600.5755
    False
    False
    False
    False
    False
    Nederlands (Nederland)

    mscoree.dll
    C:\WINDOWS\system32\mscoree.dll
    mscoree.dll
    mscoree.dll
    2.0.50727.3053 (netfxsp.050727-3000)
    Microsoft .NET Runtime Execution Engine
    Microsoft® .NET Framework
    2.0.50727.3053
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    KERNEL32.dll
    C:\WINDOWS\system32\KERNEL32.dll
    kernel32
    kernel32
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    DLL-bestand voor Windows NT BASE API-client
    Besturingssysteem Microsoft® Windows®
    5.1.2600.5781
    False
    False
    False
    False
    False
    Nederlands (Nederland)

    ADVAPI32.dll
    C:\WINDOWS\system32\ADVAPI32.dll
    advapi32.dll
    advapi32.dll
    5.1.2600.5755 (xpsp_sp3_gdr.090206-1234)
    Geavanceerde Windows 32 basis-API
    Besturingssysteem Microsoft® Windows®
    5.1.2600.5755
    False
    False
    False
    False
    False
    Nederlands (Nederland)

    RPCRT4.dll
    C:\WINDOWS\system32\RPCRT4.dll
    rpcrt4.dll
    rpcrt4.dll
    5.1.2600.5795 (xpsp_sp3_gdr.090415-1241)
    Remote Procedure Call Runtime
    Microsoft® Windows® Operating System
    5.1.2600.5795
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    Secur32.dll
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    security.dll
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    Security Support Provider Interface
    Microsoft® Windows® Operating System
    5.1.2600.5834
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    SHLWAPI.dll
    C:\WINDOWS\system32\SHLWAPI.dll
    SHLWAPI
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    Shell lichtgewicht hulpprogrammabibliotheek
    Besturingssysteem Microsoft® Windows®
    6.00.2900.5912
    False
    False
    False
    False
    False
    Nederlands (Nederland)

    GDI32.dll
    C:\WINDOWS\system32\GDI32.dll
    gdi32
    gdi32
    5.1.2600.5698 (xpsp_sp3_gdr.081022-1932)
    GDI Client DLL
    Microsoft® Windows® Operating System
    5.1.2600.5698
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    USER32.dll
    C:\WINDOWS\system32\USER32.dll
    user32
    user32
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    DLL-bestand voor Windows XP USER API-client
    Besturingssysteem Microsoft® Windows®
    5.1.2600.5512
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    False
    False
    False
    False
    Nederlands (Nederland)

    msvcrt.dll
    C:\WINDOWS\system32\msvcrt.dll
    msvcrt.dll
    msvcrt.dll
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    Windows NT CRT DLL
    Microsoft® Windows® Operating System
    7.0.2600.5512
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    IMM32.DLL
    C:\WINDOWS\system32\IMM32.DLL
    imm32
    imm32
    5.1.2600.5512 (xpsp.080413-2105)
    Windows XP IMM32 API Client DLL
    Microsoft® Windows® Operating System
    5.1.2600.5512
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    LPK.DLL
    C:\WINDOWS\system32\LPK.DLL
    LanguagePack
    LanguagePack
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    Language Pack
    Microsoft® Windows® Operating System
    5.1.2600.5512
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    USP10.dll
    C:\WINDOWS\system32\USP10.dll
    Uniscribe
    Uniscribe
    1.0420.2600.5512 (xpsp.080413-2105)
    Uniscribe Unicode script processor
    Microsoft(R) Uniscribe Unicode script processor
    1.0420.2600.5512
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    mscorwks.dll
    c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorwks.dll
    mscorwks.dll
    mscorwks.dll
    2.0.50727.3603 (GDR.050727-3600)
    Microsoft .NET Runtime Common Language Runtime - WorkStation
    Microsoft® .NET Framework
    2.0.50727.3603
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    MSVCR80.dll
    C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCR80.dll
    MSVCR80.DLL
    MSVCR80.DLL
    8.00.50727.4053
    Microsoft® C Runtime Library
    Microsoft® Visual Studio® 2005
    8.00.50727.4053
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    shell32.dll
    C:\WINDOWS\system32\shell32.dll
    SHELL32
    SHELL32.DLL
    6.00.2900.5622 (xpsp_sp3_gdr.080617-1319)
    Gemeenschappelijk DLL-bestand van Windows Shell
    Besturingssysteem Microsoft® Windows®
    6.00.2900.5622
    False
    False
    False
    False
    False
    Nederlands (Nederland)

    comctl32.dll
    C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.5512_x-ww_35d4ce83\comctl32.dll
    comctl32
    comctl32.DLL
    6.0 (xpsp.080413-2105)
    User Experience Controls Library
    Microsoft® Windows® Operating System
    6.00.2900.5512
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    comctl32.dll
    C:\WINDOWS\system32\comctl32.dll
    COMCTL32
    COMCTL32.DLL
    5.82 (xpsp.080413-2105)
    Common Controls Library
    Microsoft® Windows® Operating System
    6.00.2900.5512
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    mscorlib.ni.dll
    C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\mscorlib\7124a40b9998f7b63c86bd1a2125ce26\mscorlib.ni.dll
    mscorlib.dll
    mscorlib.dll
    2.0.50727.3603 (GDR.050727-3600)
    Microsoft Common Language Runtime Class Library
    Microsoft® .NET Framework
    2.0.50727.3603
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    ole32.dll
    C:\WINDOWS\system32\ole32.dll
    OLE32.DLL
    OLE32.DLL
    5.1.2600.5512 (xpsp.080413-2108)
    Microsoft OLE voor Windows
    Besturingssysteem Microsoft® Windows®
    5.1.2600.5512
    False
    False
    False
    False
    False
    Nederlands (Nederland)

    uxtheme.dll
    C:\WINDOWS\system32\uxtheme.dll
    UxTheme.dll
    UxTheme.dll
    6.00.2900.5512 (xpsp.080413-2105)
    DLL-bestand Microsoft UxTheme
    Besturingssysteem Microsoft® Windows®
    6.00.2900.5512
    False
    False
    False
    False
    False
    Nederlands (Nederland)

    ASOEHOOK.DLL
    C:\PROGRAM FILES\NORTON 360 PREMIER EDITION\ENGINE\4.0.0.127\ASOEHOOK.DLL
    asOEHook.dll
    asOEHook.dll
    17.5.0.127
    AntiSpam OE Hook
    Symantec Shared Component
    17.5
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    OLEAUT32.dll
    C:\WINDOWS\system32\OLEAUT32.dll
    OLEAUT32.DLL

    5.1.2600.5512

    5.1.2600.5512
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    MSVCR90.dll
    C:\PROGRAM FILES\NORTON 360 PREMIER EDITION\ENGINE\4.0.0.127\Microsoft.VC90.CRT\MSVCR90.dll
    MSVCR90.DLL
    MSVCR90.DLL
    9.00.30729.4148
    Microsoft® C Runtime Library
    Microsoft® Visual Studio® 2008
    9.00.30729.4148
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    MSVCP90.dll
    C:\PROGRAM FILES\NORTON 360 PREMIER EDITION\ENGINE\4.0.0.127\Microsoft.VC90.CRT\MSVCP90.dll
    MSVCP90.DLL
    MSVCP90.DLL
    9.00.30729.4148
    Microsoft® C++ Runtime Library
    Microsoft® Visual Studio® 2008
    9.00.30729.4148
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    saHook.dll
    C:\Program Files\McAfee\SiteAdvisor\saHook.dll
    Email IM Annotation Hook
    saHook.dll
    2,8,0,306
    SiteAdvisor
    McAfee SiteAdvisor
    2,8,0,0
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    MSCTF.dll
    C:\WINDOWS\system32\MSCTF.dll
    MSCTF
    MSCTF.DLL
    5.1.2600.5512 (xpsp.080413-2105)
    DLL-bestand voor MSCTF-server
    Besturingssysteem Microsoft® Windows®
    5.1.2600.5512
    False
    False
    False
    False
    False
    Nederlands (Nederland)

    mscorjit.dll
    c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\mscorjit.dll
    mscorjit.dll
    mscorjit.dll
    2.0.50727.3082 (QFE.050727-3000)
    Microsoft .NET Runtime Just-In-Time Compiler
    Microsoft® .NET Framework
    2.0.50727.3082
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    System.ni.dll
    C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\System\3de5bd01124463d7862bd173af90bc83\System.ni.dll
    System.dll
    System.dll
    2.0.50727.3053 (netfxsp.050727-3000)
    .NET Framework
    Microsoft® .NET Framework
    2.0.50727.3053
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    System.Drawing.ni.dll
    C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\System.Drawing\abb2ac7e08bee026f857d8fa36f9fe6f\System.Drawing.ni.dll
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    2.0.50727.3053 (netfxsp.050727-3000)
    .NET Framework
    Microsoft® .NET Framework
    2.0.50727.3053
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    System.Windows.Forms.ni.dll
    C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\d2ea8d76f015817db1607075812b555f\System.Windows.Forms.ni.dll
    System.Windows.Forms.dll
    System.Windows.Forms.dll
    2.0.50727.3053 (netfxsp.050727-3000)
    .NET Framework
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    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    System.Deployment.ni.dll
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    System.Deployment.dll
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    Engels (Verenigde Staten)

    System.Xml.ni.dll
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    .NET Framework
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    False
    False
    False
    False
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    Engels (Verenigde Staten)

    System.Deployment.resources.dll
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    Nederlands (Nederland)

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    Taalonafhankelijk

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    C:\WINDOWS\system32\shfolder.dll
    shfolder
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    6.00.2900.5512
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    .NET Framework
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    False
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    False
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    Engels (Verenigde Staten)

    WS2_32.dll
    C:\WINDOWS\system32\WS2_32.dll
    ws2_32.dll
    ws2_32.dll
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    Windows Socket 2.0 32-Bit DLL
    Microsoft® Windows® Operating System
    5.1.2600.5512
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    WS2HELP.dll
    C:\WINDOWS\system32\WS2HELP.dll
    ws2help.dll
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    5.1.2600.5512 (xpsp.080413-0852)
    Windows Socket 2.0-helper voor Windows NT
    Besturingssysteem Microsoft® Windows®
    5.1.2600.5512
    False
    False
    False
    False
    False
    Nederlands (Nederland)

    CRYPT32.dll
    C:\WINDOWS\system32\CRYPT32.dll
    CRYPT32.DLL
    CRYPT32.DLL
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    Crypto-API32
    Besturingssysteem Microsoft® Windows®
    5.131.2600.5512
    False
    False
    False
    False
    False
    Nederlands (Nederland)

    MSASN1.dll
    C:\WINDOWS\system32\MSASN1.dll
    msasn1.dll
    msasn1.dll
    5.1.2600.5875 (xpsp_sp3_gdr.090904-1413)
    ASN.1 Runtime APIs
    Microsoft® Windows® Operating System
    5.1.2600.5875
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    mscorlib.resources.dll
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    mscorlib.resources.dll
    mscorlib.resources.dll
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    Microsoft Common Language Runtime-klassenbibliotheek
    Microsoft® .NET Framework
    2.0.50727.42
    False
    False
    False
    False
    False
    Nederlands (Nederland)

    rsaenh.dll
    C:\WINDOWS\system32\rsaenh.dll
    rsaenh.dll
    rsaenh.dll
    5.1.2600.5507 (xpsp.080318-1711)
    Microsoft Enhanced Cryptographic Provider
    Microsoft® Windows® Operating System
    5.1.2600.5507
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)

    version.dll
    C:\WINDOWS\system32\version.dll
    version
    VERSION.DLL
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    Version Checking and File Installation Libraries
    Microsoft® Windows® Operating System
    5.1.2600.5512
    False
    False
    False
    False
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    Engels (Verenigde Staten)

    diasymreader.dll
    c:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\diasymreader.dll
    diasymreader.dll
    diasymreader.dll
    8.0.50727.3053 (netfxsp.050727-3000)
    Dia based SymReader
    Microsoft® Visual Studio® 2005
    8.0.50727.3053
    False
    False
    True
    True
    False
    Engels (Verenigde Staten)

    psapi.dll
    C:\WINDOWS\system32\psapi.dll
    PSAPI
    PSAPI
    5.1.2600.5512 (xpsp.080413-2105)
    Process Status Helper
    Microsoft® Windows® Operating System
    5.1.2600.5512
    False
    False
    False
    False
    False
    Engels (Verenigde Staten)
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  • jvdheide.nl
    silly I’m waitng for the solution
    additional information:
    update version 2.6, date 26/03 still causes the same problem.
    I red: "company has a solution in progress"
    that good news!
    Who can inform me about the progress?
    thanks
    Jan
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  • Dan
    They've posted a new build about an hour ago - 2.6.7065 - which seems to fix a lot of bugs.

    Link: http://www.emclient.com/dist/v2.6.706...
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  • Hi, the error message says that eM Client does not have access rights to file C:\Documents and Settings\Anneke en Jan\Application Data\eM Client\settings.xml, which is strange, because it is a application folder for eM Client. Try to delete (backup first) this file (in fact eM Client will run just fine without it) or take a look on access rights for this file. Do you use some antivirus or harddisk data crypring utility or something like that?
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  • jvdheide.nl
    sad I’m frustrated
    Thanks for suggestions.

    I did following:
    1. de-install emclient 2.5
    2. remove “settings.xml”
    3. download and install emclient 2.6.6075

    Results:
    emclient started up, and I saw 2 seconds the new layout, but than emclient crashed
    (I sent error-report to emclient-support, but I forgot to look into the report).
    Second start up began with database check.
    And..... stopped and reported error in mail_index.dat
    Third start up began with database check again and reported again error in mail_index.dat

    Then I de-installed 2.6 and re-installed 2.5 (the reliable version)
    Emclient 2.5 started up and check the databased AND said: OK
    Emclient 2.5 finished starting up, BUT..... a second later.....did not accepted newer version of database. L

    Then I de-installed 2.5 and re-installed 2.6.6075
    But check database reported again error in mail_index.dat

    With Norton Undelete I checked deleted files and found many mail_index.dat-fix.
    I undeleted an older version of this file, but no better result.

    So, total result:
    1. 2.6.6075 crashed
    2. database (mail index) corrupt
    3. old reliable version 2.5 cannot use newer version of database
    Now, I cannot use any emclient version. My problem is bigger, now!
    (I can use my back-up data files – lucky my, but unfortunately few days old -, but that will not be the best solution for me, because emclient will crash again and I would like to get back the most recent database)
    What solution does emclient recommend?
    Can I change back the version of database to 2.5?

    Looking forward to find a solution, because I like to continue using emclient. But version 2.6 seems a very unstable version.

    Beste regards
    Jan van der Heide
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  • Dan
    A few suggestions:

    1. Check the permissions on the folder C:\Documents and Settings\Anneke en Jan\Application Data\eM Client, and try re-applying them - see http://support.microsoft.com/kb/308421 for a guide.

    2. Try the release build 2.6.7067
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  • jvdheide.nl
    indifferent
    I forgot to tell, that I already changed the directory from "hidden" into "not hidden". Maybe that's one of the reasons that emclient started up. (But unfortunately crashed later)

    How can I get the newest release?

    And how to solve my database problem?
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  • jvdheide.nl
    happy I’m thankful
    After I had contacted "support@emclient.com" they helped me and found the solution. Thanks!
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