SMTP connecting fails ?

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I'm done!!! uninstalling!!! this is far too buggy

What problems you experience, please tell us.

keeps asking me to check settings. will not send or receive at all

Roadrunner by Time Warner Cable

This problem has been reported in other threads, and there are no answers forthcoming. This is a show stopper. Too bad, eM Client looked so promising.

I switched to Thunderbird and I can send and receive mail without an issue. I really preferred the eM client interface. Would love to see this issue fixed.

Well I take back most of the negative things I said, but still, support for "free" users seems to be non-existent. Months go by without solutions for the same simple problems. Now that I have my virus projection set up to work with eM Client, the software does seem to be really slick and nice.

I had this problem for 4 days and then it started working ok. I really don't know why. Apart from that I like the program.

I've been using eM Client for quite a while now without any problems. I had an older version installed on two computers and both of them started having this problem this week. I didn't change anything! I'm able to send messages through Windows Mail. I tried upgrading to the latest version of eM Client and the problem continues.

I'll do that tonight when I get home. Thank you. Ironically it works fine with gmail, verizon is the one giving the issues on sending only

The issue may be also connected with your firewall or antivirus settings. They can block eM Client from proper functioning.

I was experiencing this problem. My pop & smtp both required SSL. I had to change the setting from "use ssl/....if available " to the "force ssl" option. Problems went away and I can receive and send.

Hi,
we finally found out the cause of sending problems (using SMTP) if you use Verizon thanks to logs sent to us by one of our customer.

We have done testing with Outlook against Verizon and analyzed the communication and it shows that even Outlook gets rejected by Verizon's servers when authenticating the way eM Client does (using authentication scheme DIGEST-MD5). However, Outlook then uses a simpler (but unsecure) authentication scheme and gets through. eM Client doesn't fall back to another scheme and just reports the error, which seemed better during design, but apparently not Verizon friendly (to be precise, Verizon uses Sun Java System Messaging Server).

We will add the fall back workaround into the next version of eM Client - however, until that version is out, you can workaround the issue manually by using different SMTP server to send your Verizon emails:
Take e.g. smtp.live.com + according credentials (or some other account's SMTP server + credentials) and enter those in the SMTP tab of the Verizon account. That way you should be able to send email with your Verizon email address in the From: field - but through non-verizon SMTP (unless the other account's email provider is blocking this - then you need to try another SMTP server.

Regards

Here is my log...
4:42:05 PM iam.randyt@verizon.net [SMTP] Connecting: To iam.randyt@verizon.net
4:56:12 PM iam.randyt@verizon.net [SMTP] Auth aborted: : MailExceptions.AbortedException: Authentication aborted by user.
4:56:12 PM at MailClient.Smtp.SmtpSendCommand.Authenticate(WorkerStatus status)
4:56:12 PM at MailClient.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
4:56:12 PM iam.randyt@verizon.net [SMTP] Connected: To iam.randyt@verizon.net
4:56:12 PM iam.randyt@verizon.net [SMTP] Sending messages
4:56:12 PM Cannot send message ('From' field address 'iam.randyt@verizon.net' not accepted with reason:
4:56:12 PM "4.4.2 Timeout while waiting for command.
4:56:12 PM ")
4:56:12 PM iam.randyt@verizon.net [POP3] Connecting: To iam.randyt@verizon.net
4:56:13 PM iam.randyt@verizon.net [POP3] Connected: To iam.randyt@verizon.net
4:56:13 PM iam.randyt@verizon.net [POP3] Downloading messages: From iam.randyt@verizon.net
4:56:38 PM iam.randyt@verizon.net [POP3] Disconnected: From iam.randyt@verizon.net
4:56:38 PM iam.randyt@verizon.net [POP3] Disconnected: Done
4:57:04 PM iam.randyt@verizon.net [SMTP] Connecting: To iam.randyt@verizon.net
4:57:11 PM iam.randyt@verizon.net [SMTP] Auth aborted: : MailExceptions.AbortedException: Authentication aborted by user.
4:57:11 PM at MailClient.Smtp.SmtpSendCommand.Authenticate(WorkerStatus status)
4:57:11 PM at MailClient.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
4:57:11 PM iam.randyt@verizon.net [SMTP] Connected: To iam.randyt@verizon.net
4:57:11 PM iam.randyt@verizon.net [SMTP] Sending messages
4:57:11 PM Cannot send message ('From' field address 'iam.randyt@verizon.net' not accepted with reason:
4:57:11 PM "5.7.1 Authentication Required
4:57:11 PM ")
4:57:11 PM iam.randyt@verizon.net [SMTP] Disconnected: From iam.randyt@verizon.net
4:57:11 PM iam.randyt@verizon.net [SMTP] Disconnected: Done
4:57:11 PM iam.randyt@verizon.net [POP3] Connecting: To iam.randyt@verizon.net
4:57:12 PM iam.randyt@verizon.net [POP3] Connected: To iam.randyt@verizon.net
4:57:12 PM iam.randyt@verizon.net [POP3] Downloading messages: From iam.randyt@verizon.net
4:57:13 PM iam.randyt@verizon.net [POP3] Disconnected: From iam.randyt@verizon.net
4:57:13 PM iam.randyt@verizon.net [POP3] Disconnected: Done
5:02:04 PM iam.randyt@verizon.net [SMTP] Connecting: To iam.randyt@verizon.net
5:07:20 PM iam.randyt@verizon.net [SMTP] Auth aborted: : MailExceptions.AbortedException: Authentication aborted by user.
5:07:20 PM at MailClient.Smtp.SmtpSendCommand.Authenticate(WorkerStatus status)
5:07:20 PM at MailClient.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
5:07:20 PM iam.randyt@verizon.net [SMTP] Connected: To iam.randyt@verizon.net
5:07:20 PM iam.randyt@verizon.net [SMTP] Sending messages
5:07:20 PM Cannot send message ('From' field address 'iam.randyt@verizon.net' not accepted with reason:
5:07:20 PM "4.4.2 Timeout while waiting for command.
5:07:20 PM ")
5:07:20 PM iam.randyt@verizon.net [POP3] Connecting: To iam.randyt@verizon.net
5:07:21 PM iam.randyt@verizon.net [POP3] Connected: To iam.randyt@verizon.net
5:07:21 PM iam.randyt@verizon.net [POP3] Downloading messages: From iam.randyt@verizon.net
5:07:21 PM iam.randyt@verizon.net [POP3] Disconnected: From iam.randyt@verizon.net
5:07:21 PM iam.randyt@verizon.net [POP3] Disconnected: Done
5:12:04 PM iam.randyt@verizon.net [SMTP] Connecting: To iam.randyt@verizon.net
5:16:45 PM iam.randyt@verizon.net [SMTP] Auth aborted: : MailExceptions.AbortedException: Authentication aborted by user.
5:16:45 PM at MailClient.Smtp.SmtpSendCommand.Authenticate(WorkerStatus status)
5:16:45 PM at MailClient.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
5:16:45 PM iam.randyt@verizon.net [SMTP] Connected: To iam.randyt@verizon.net
5:16:45 PM iam.randyt@verizon.net [SMTP] Sending messages
5:16:45 PM Cannot send message ('From' field address 'iam.randyt@verizon.net' not accepted with reason:
5:16:45 PM "4.4.2 Timeout while waiting for command.
5:16:45 PM ")
5:16:45 PM iam.randyt@verizon.net [POP3] Connecting: To iam.randyt@verizon.net
5:16:46 PM iam.randyt@verizon.net [POP3] Connected: To iam.randyt@verizon.net
5:16:47 PM iam.randyt@verizon.net [POP3] Downloading messages: From iam.randyt@verizon.net
5:16:47 PM iam.randyt@verizon.net [POP3] Disconnected: From iam.randyt@verizon.net
5:16:47 PM iam.randyt@verizon.net [POP3] Disconnected: Done
5:17:04 PM iam.randyt@verizon.net [SMTP] Connecting: To iam.randyt@verizon.net
5:17:06 PM iam.randyt@verizon.net [SMTP] Auth aborted: : MailExceptions.AbortedException: Authentication aborted by user.
5:17:06 PM at MailClient.Smtp.SmtpSendCommand.Authenticate(WorkerStatus status)
5:17:06 PM at MailClient.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
5:17:06 PM iam.randyt@verizon.net [SMTP] Connected: To iam.randyt@verizon.net
5:17:06 PM iam.randyt@verizon.net [SMTP] Sending messages
5:17:07 PM Cannot send message ('From' field address 'iam.randyt@verizon.net' not accepted with reason:
5:17:07 PM "5.7.1 Authentication Required
5:17:07 PM ")
5:17:07 PM iam.randyt@verizon.net [SMTP] Disconnected: From iam.randyt@verizon.net
5:17:07 PM iam.randyt@verizon.net [SMTP] Disconnected: Done
5:17:07 PM iam.randyt@verizon.net [POP3] Connecting: To iam.randyt@verizon.net
5:17:07 PM iam.randyt@verizon.net [POP3] Connected: To iam.randyt@verizon.net
5:17:08 PM iam.randyt@verizon.net [POP3] Downloading messages: From iam.randyt@verizon.net
5:17:09 PM iam.randyt@verizon.net [POP3] Disconnected: From iam.randyt@verizon.net
5:17:09 PM iam.randyt@verizon.net [POP3] Disconnected: Done
5:22:04 PM iam.randyt@verizon.net [SMTP] Connecting: To iam.randyt@verizon.net
5:23:49 PM iam.randyt@verizon.net [SMTP] Auth aborted: : MailExceptions.AbortedException: Authentication aborted by user.
5:23:49 PM at MailClient.Smtp.SmtpSendCommand.Authenticate(WorkerStatus status)
5:23:49 PM at MailClient.Smtp.SmtpSendCommand.Connect(WorkerStatus status)
5:23:49 PM iam.randyt@verizon.net [SMTP] Connected: To iam.randyt@verizon.net
5:23:49 PM iam.randyt@verizon.net [SMTP] Sending messages
5:23:49 PM Cannot send message ('From' field address 'iam.randyt@verizon.net' not accepted with reason:
5:23:49 PM "5.7.0 No AUTH command has been given.
5:23:49 PM ")
5:23:49 PM iam.randyt@verizon.net [SMTP] Disconnected: From iam.randyt@verizon.net
5:23:49 PM iam.randyt@verizon.net [SMTP] Disconnected: Done
5:23:49 PM iam.randyt@verizon.net [POP3] Connecting: To iam.randyt@verizon.net
5:23:50 PM iam.randyt@verizon.net [POP3] Connected: To iam.randyt@verizon.net
5:23:50 PM iam.randyt@verizon.net [POP3] Downloading messages: From iam.randyt@verizon.net
5:23:51 PM iam.randyt@verizon.net [POP3] Disconnected: From iam.randyt@verizon.net
5:23:51 PM iam.randyt@verizon.net [POP3] Disconnected: Done

I have frequent loss of my wireless connection due to my Panasonic Microwave which obviously has nothing whatever to do with eMC. ALL email clients will error out when network disconnection occurs for whatever reason.

The primary difference between eMC and other clients is in how the error is displayed and handled. Perhaps the primary complaint about eMC is more to do with the annoying pop-up window that requires a navigation/click action every time eMC errors out - what a pain! Once my microwave is off, my wireless connection reactivates and my mail is received, but I still have to babysit the numerous and frequent eMC pop-ups.

Solution: show a hyper-linked error icon on the bottom status bar (like Outlook does) that will give the users more details only if they CHOOSE to click the icon. This will eliminate a major eMC-related complaint that was caused by outside conditions unrelated to eMC.

Hi,
there is option 'Show window when an error occurrs' in Operations window section accessible by menu Tools->Settings->General. You can disable it to prevent eM Client to display errors. Then you can access errors in Operatons window from bottom status bar as you mentioned.

Yep my problem as well- called server and the have no answer- Frontier
and on your smtp page there is no SMTP Authentication place AND in the back office for Frontier..they gve examples for all types of email programs but emclient- so---

this is all I can find
------------------------------------------
Oh and since the upgrade- the program locks up a lot-

----------------------------------------------
Port 25 blocking prevents spammers from sending masses of unauthorized junk e-mail. Port 25 is the port, or connection, on your computer through which outgoing e-mail must pass.

Due to an increase of complaints about spam (Internet junk mail) and computer viruses sent via outgoing e-mail messages, as of December 3, 2003, Frontier has blocked all SMTP SMTP
When you are exchanging email on the Internet SMTP is the computing technology that keeps the process orderly. SMTP allows emails to be sent outbound via the Internet or a network of computers. Emails are retrieved on the inbound side by one of two protocols POP POP
One of two forms of technology that allow your computer to retrieve email messages from the Internet or a network of computers. The other newer protocol is IMAP IMAP
One of two forms of technology that allow your computer to retrieve email messages from the Internet or a network of computers. The other older protocol is POP Post Office Protocol. Outbound messages are sent with SMTP Simple Message Transport Protocol. Instant Message Access Protocol. Outbound messages are sent with SMTP Simple Message Transport Protocol. Post Office Protocol or the newer IMAP IMAP
One of two forms of technology that allow your computer to retrieve email messages from the Internet or a network of computers. The other older protocol is POP Post Office Protocol. Outbound messages are sent with SMTP Simple Message Transport Protocol. Instant Message Access Protocol. (port 25) traffic over our network from Frontier High Speed Internet customers (with dynamic IPs) that is not sent through Frontier outgoing mail servers (smtp.frontier.com). We apologize for any inconvenience this may cause.

This change only applies if you have a dynamic IP address. If you have Frontier Business Class High Speed Internet (or SDSL) and a static IP address, your outgoing e-mail will not be affected by this change.

If you have been affected by this change, please change your outgoing mail server to the following:

smtp.frontier.com

You might also have to configure your e-mail program to authenticate to our outgoing mail server. For instructions on how to do so, please visit our SMTP Authentication web site.

Note: Some customers telecommuting from home may be unable to send e-mail using their companies' e-mail systems. For your own security, we suggest establishing a secure connection via an application such as VPN, in order to utilize the outgoing mail server for your place of business.

BTY- this is a new issue since I have been using emclient for 6 months- its something going on with Servers-and emclient..Frontier...had me change to a different server..we used to be citlink.net- They are making everyone go to frontier.com----I changed to Frontier.com in November ish- this started right after the update.

Hi,
this points to some server-side net communication problems. If you' ll be so kind and email us communication logs using menu Tools->Settings->Logging, enable Network communication and press Send Logs. We would appreciate that.

Regards

Hello,
I am sorry, the problem was that log files weren't created when you tried to send them. So we need to create them first: let Network communication option enabled, try to simulate the issue and then turn off and turn on eM Client (it will save logs to files). After that use the menu instruction I wrote here above. If you cannot send even these logs, please, save them (during the procedure) and send them to us (staron@emclient.com) by some other way.

Regards

I am having this identical problem on a new Windows 7 PC and smpt.comcast.net. Interestingly I first installed Windows Live Mail and had this exact same problem. As I was not impressed with the Live Mail interface anyway I replaced it with eM Clent because it is similar to Outlook Express. I hoped the problem would go away but it did not. Comcast uses simple (non SSL) authentication. The same parameters work perfectly to send mail on an XP machine running Outlook Express. It seems it might be a timing problem on the much faster Win 7 machine as mail does occasionally get sent successfully. Has anyone got to the bottom of this problem yet?

Hi Gabriel,
I just sent you the EM log 2011-04-12_11-16-48.log

For comparison I also sent the log from my XP machine when successfully sending mail. I included a tracert I did to try to understand the routing.

I hope this helps, DicK

Of course I have the Windows firewall, McAFee Virus protection and a NAT Router installed. I added your exe to the firewall exceptions. It made no difference of course because that only applies to allowing apps to accept connections externally. Anyway OE is not an exception and is perfectly happy to send mail to Comcast and neither McAFee or the router report any exceptions. I have abstracted the logs, success for OE and failure for eM Client, and will send them to you (smtp.log). One interesting point is that OE finds its way to a different server (71.237.74.95) rather than the initial DNS address for smtp.comcast.net (76.96.62.117) that your log implies. 587 is the correct port for Comcast SMTP. Maybe there is some failure in routing from eM Client ?

Please do not give me the standard Help desk run around. As an ex System Administrator and programmer I do know something about what I am doing, enough to be dangerous at least although I am not a network engineer.

According to the logs the connection to 76.96.30.117:587 fails outside the control of eM Client, which points to a firewall / antivirus problem, as previously indicated. I have tried to access the address using PuTTY from our network and it works just fine and connects without a problem.

The IP address also looks correct according to lookup from Google DNS:

Server: google-public-dns-a.google.com
Address: 8.8.8.8

Non-authoritative answer:
Name: smtp.g.comcast.net
Address: 76.96.62.117
Aliases: smtp.comcast.net

eM Client does nothing special in regard to routing and uses the default route tables in Windows system.

71.237.xxx.xxx is your IP address, not the SMTP server's one.

Hi,
in the version 3.0 of eM Client you can use menu Tools->Settings->Logging and check Network communication. Then simulate the issue, restart eM Client and send us the logs using the same logging settings window.

I fixed the problem (for me) that's discussed above. I was using Outlook and kept getting "not sent" errors when sending emails with large attachments. The email would stay in my Outbox as if it had never been sent. But with each server retry, the email was actually sent. I had friends emailing me back with "Hey, funny video; but why did you send it 16 times!?"

Outlook had been acting weird for me in other ways too, so I switched to eM Client. When I found that eMC was doing the same thing; I went back to Outlook and lengthened the server timeout period. That fixed it. So, I looked for the same setting on eMC and couldn't find it.

That's when I found this topic and saw EMPLOYEE's comment about the AV software. I turned out my AV's (GData) setting to check outgoing email, and now eMC works fine. (Why check outgoing email that I forward when GData has already checked it on the inbound?!)

Ok so I continue to have the SMTP issue with Frontier. There is this requirement in the server area.. the Em Client does not have secure server requirements..and every so often ..frontier just will not recognize my mail ..go figure.I figure it happens when they do upgrades or something. Anyway..if I have a email that gets stuck..and remains in out box.. nothing will go out until this one email is removed. took me 3 days to resolve this issue. I kept doing the test thing..with new emails and new settings...nothing worked. Called support they couldnt find anything other than the security policy setting problem.
But after all else fails we put the first email in draft and ..boom ...all others went flying out the box.
So..here's one solution..after the issue starts. Who knows if this will work for anyone else. Seeing how frustrating this was for me thought it was worth passing on

Hi, I also have an issue with IMAP, connecting to our Linux SME Server. In Outlook, when I connect I'm prompted with a authentication, which I simply click OK. I get no such prompt with EMClient. I assume that this is where it fails. Is there any think I can do to get them to talk?

Hi, EM has worked brilliantly for the past 10 months but I am now getting the same problem, which up to yesterday was intermitent and I put down to the server being busy, I have checked my settings (countless times) and also logged in manually ok but I still keep getting "Access Denied" and now it appears to be permanent. I have tried the "draft box" idea but it doesn't make any difference. This seems to have started since the last update. I use W7 HELP!!!

Hi, I really don't understand this. About 1730 my outbox emptied without any help from me????????????????????????
Brian Schoepe

Hello all,
this points to some server-side net communication problems. If you' ll be so kind and email us (with reference to the problem or the topic) communication logs using menu Tools->Settings->Logging: enable Network communication, restart eM Client, try to simulate the issue and press Send Logs.

Hi I am getting this error below error message
17:08:21 "Unable to read data from the transport connection: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond."

I am not able to see any inbox mails and my folders. But i am able to login using outlook web access. We are using incoming pop3 as " pop.apac.microsoftonline.com"

Please provide me how to configure

See my reply to your SMTP issue on CNET:
http://download.cnet.com/Mozilla-Thun...