Internet connection drops when I try to send emails

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Internet connection drops when I try to send emails. This is a very strange behavior and it happens only with eM Client 2.5. I had no problems with the beta version.
Actually I think that only the link between the computer and the adsl modem drop. Because I just need to restart de computer and not the Modem to reestablish the internet connection.

How con you help me with that? If this problem persists I will need to give up using eM Client.

Any ideas?

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Libor Grafnetr (Official Rep) January 07, 2010 20:04

Hello,
eM Client doesn't alter the network connection in any way, so I don't think it is possible that it could cause the dropping connection that you describe. From the screenshots I can see that it was sending emails, when its connection has been terminated by something.
This happens every time you try to send an email?
I would recommend you to try to upload larger files from your computer somewhere and check whether the uploads aren't terminated too.

Best Regards

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- rogerio_couto January 12, 2010 16:16
  
  Hello,
  This does Not happens every time but most time and I don ́t have any problems uploading large files.
  
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Hello, eM Client doesn't alter the network connection in any way, so I don't think it is possible that it could cause the dropping connection that you describe. From the screenshots I can see that it was sending emails, when its connection has been terminated by something. This happens every time you try to send an email? I would recommend you to try to upload larger files from your computer somewhere and check whether the uploads aren't terminated too. Best Regards

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rogerio_couto January 13, 2010 14:48

I found the solution to my problem!

The problem was related to "NVIDIA Forceware network access manager".

1) Make sure you have a way to reinstall the nvidia drivers that you are about to uninstall (download the driver from the internet or check if you have them on you motherboard support CD)
2) uninstall the NVIDIA Forceware network access manager and reboot
3) uninstall all nvidia drivers but the keep the display drivers and reboot
4) reinstall the nvidia drivers and if asked to install the "Forceware network access manager" just select "NO" reboot and you are good to go.

I hope this help someone else

Best regards
Rogério

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I found the solution to my problem! The problem was related to "NVIDIA Forceware network access manager". 1) Make sure you have a way to reinstall the nvidia drivers that you are about to uninstall (download the driver from the internet or check if you have them on you motherboard support CD) 2) uninstall the NVIDIA Forceware network access manager and reboot 3) uninstall all nvidia drivers but the keep the display drivers and reboot 4) reinstall the nvidia drivers and if asked to install the "Forceware network access manager" just select "NO" reboot and you are good to go. I hope this help someone else Best regards Rogério

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Elicia February 06, 2010 23:57

Again, check your antivirus. it may be blocking your email client. also ensure that the recipient r is added to your "safe senders list" as your antivirus program may be rejecting the receipents email address.

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Again, check your antivirus. it may be blocking your email client. also ensure that the recipient r is added to your "safe senders list" as your antivirus program may be rejecting the receipents email address.

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Patrick March 09, 2012 10:30

I get the same error on a random basis. If i press ignore and send/recive again, it mostly works.

And this doesn't affect my general connection to the internet at all.

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I get the same error on a random basis. If i press ignore and send/recive again, it mostly works. And this doesn't affect my general connection to the internet at all.

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Patrick March 12, 2012 09:24

This is the error i get....

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<a href="https://s3.amazonaws.com/satisfaction-production/s3_images/710593/em_error.jpg?1331544238"><img src="https://s3.amazonaws.com/satisfaction-production/s3_images/710593/em_error_inline.jpg?1331544238" alt="" /></a> This is the error i get....

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