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IMAP Password - failure to synchronise

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One IMAP account is now not synchronising. By trying to synchronise a single folder, I am repeatedly asked for the password without it being accepted. This problem has only just started to occur - the password hasn't been changed

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Michael Schwarz December 11, 2011 23:36

I have the same problem.

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I have the same problem.

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Gabriel Staron (Support Specialist) December 12, 2011 02:06

What version of eM Client do you use? There were some issues with redundant password asking before. Do you have your password saved?

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What version of eM Client do you use? There were some issues with redundant password asking before. Do you have your password saved?

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Michael Schwarz December 12, 2011 02:08

3.5.12280.0. I just installed it a few days ago. My password is saved. The only way I cam make the dialog go away is to cancel. I still receive and can send email, though. Eventually, the dialog comes back again.

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3.5.12280.0. I just installed it a few days ago. My password is saved. The only way I cam make the dialog go away is to cancel. I still receive and can send email, though. Eventually, the dialog comes back again.

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Gabriel Staron (Support Specialist) December 12, 2011 02:13

If you are sure your Security policy and Authentication settings are correct (at the account settings) it can help us if you send us logs: go to menu Tools->Settings->Logging and check IMAP. Then restart eM Client, try to simulate the issue and send us the logs (with reference to the topic) using the same logging settings window.

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If you are sure your Security policy and Authentication settings are correct (at the account settings) it can help us if you send us logs: go to menu Tools->Settings->Logging and check IMAP. Then restart eM Client, try to simulate the issue and send us the logs (with reference to the topic) using the same logging settings window.

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Michael Schwarz December 12, 2011 02:17

I did what you suggested. When it restarted, the remember password wasn't checked and it asked for the password. I checked it, entered the password, and it asked for it several more times. The log is on its way.

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I did what you suggested. When it restarted, the remember password wasn't checked and it asked for the password. I checked it, entered the password, and it asked for it several more times. The log is on its way.

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Andreas Sieber January 10, 2012 12:57

We have the same problem with Kerio Connect and IMAP
The Connect log shows, that the password provided by eM Client was incompatible:
'CRAM-MD5 user aaa@bbbb.de has incompatible password type'

Unfortunately, I couldn't find any settings for different password encryption options.

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We have the same problem with Kerio Connect and IMAP The Connect log shows, that the password provided by eM Client was incompatible: 'CRAM-MD5 user aaa@bbbb.de has incompatible password type' Unfortunately, I couldn't find any settings for different password encryption options.

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TNCS January 10, 2012 20:08

Try using standard ASCII characters instead of UNICODE. See if that can sort out the problem. It may be a character coding issue.

PS. Quite a few German character are non-ASCII.

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Try using standard ASCII characters instead of UNICODE. See if that can sort out the problem. It may be a character coding issue. PS. Quite a few German character are non-ASCII.

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Andreas Sieber January 18, 2012 08:21

Where can I set ASCII instead of UNICODE in eM Client ?

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Where can I set ASCII instead of UNICODE in eM Client ?

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TNCS January 18, 2012 10:45

You can't. Programs are usually either in native ASCII or UNICODE. You can change your keyboard layout setting to standard US to have standard keys to input the password in Windows.

First try to eliminate whether password coding is the issue first.

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You can't. Programs are usually either in native ASCII or UNICODE. You can change your keyboard layout setting to standard US to have standard keys to input the password in Windows. First try to eliminate whether password coding is the issue first.

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