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Doesn't load.

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Can't get the prgramme to load anymore. Runs in the background and a process but doesn't open any windows. Shame, because it looked good.

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Michal Burger (Official Rep) January 08, 2010 17:40

Did you try to manually kill process with task manager and execute it again?

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Did you try to manually kill process with task manager and execute it again?

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stegbeetle January 08, 2010 17:44

I did.

I get the "database check" dialogue box on restart, which shows no problems but again, no windows open.

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I did. I get the "database check" dialogue box on restart, which shows no problems but again, no windows open.

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Michal Burger (Official Rep) January 08, 2010 17:56

Quite interesting,.. We haven't experienced that kind of problem yet. Would you mind to create memory dump and send it to us so we can analyze the problem and fix it immediately? Automatic dump tool can be found on http://www.emclient.com/tools/emdump.exe
Please give us an email or send one to burger@emclient.com and we will give you credentials to our support ftp, so you can kindly upload dump file there.
We are sorry for any inconvenience.

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Quite interesting,.. We haven't experienced that kind of problem yet. Would you mind to create memory dump and send it to us so we can analyze the problem and fix it immediately? Automatic dump tool can be found on http://www.emclient.com/tools/emdump.exe Please give us an email or send one to burger@emclient.com and we will give you credentials to our support ftp, so you can kindly upload dump file there. We are sorry for any inconvenience.

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rafael.salazar.chavez January 16, 2010 21:34

I had the same problem. The program hangs trying to synchronize with google calendar. I tried everything (even uninstalling and installing again). Nothing worked. It is a shame because I was looking for an Outlook replacement (didn't like Thunderbird 2 & 3) and have a lot of expectations for eM Client. (I am using Windows 7 and I was trying to sync with my gmail and my google calendars)

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I had the same problem. The program hangs trying to synchronize with google calendar. I tried everything (even uninstalling and installing again). Nothing worked. It is a shame because I was looking for an Outlook replacement (didn't like Thunderbird 2 & 3) and have a lot of expectations for eM Client. (I am using Windows 7 and I was trying to sync with my gmail and my google calendars)

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Elicia February 06, 2010 23:49

your antivirus may be blocking access. you may need to disable your antivirus from accessing em client

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your antivirus may be blocking access. you may need to disable your antivirus from accessing em client

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stegbeetle February 07, 2010 13:11

Elicia, trust me, I tried that. I've (temporarily) disabled both AV and firewall to try to get it to work. It's not an internet access problem, the programme just doesn't load correctly.

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- Libor Grafnetr (Official Rep) February 10, 2010 11:57
  
  Hello stegbeetle, does the problem still persist?
  
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Elicia, trust me, I tried that. I've (temporarily) disabled both AV and firewall to try to get it to work. It's not an internet access problem, the programme just doesn't load correctly.

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stegbeetle February 10, 2010 17:17

It does, Libor. I tried again, downloading the install file new after deleting all trace of the programme and cleaning the registry.

Exactly the same result.

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It does, Libor. I tried again, downloading the install file new after deleting all trace of the programme and cleaning the registry. Exactly the same result.

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Jed Constantz February 28, 2010 00:01

I've got the same problem, plus e-mail downloading problems where one time the "settings work" and yet other times the "settings don't" - not sure what the issue is - unfortunately, Outlook is beginning to look better and better. I guess there isn't a better mouse trap. Too bad the "best mouse trap" can only catch about 60% of the mice.

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I've got the same problem, plus e-mail downloading problems where one time the "settings work" and yet other times the "settings don't" - not sure what the issue is - unfortunately, Outlook is beginning to look better and better. I guess there isn't a better mouse trap. Too bad the "best mouse trap" can only catch about 60% of the mice.

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Bruce March 11, 2010 03:08

I have almost the same problem, but my problem is, it quit downloading my Yahoo email. It worked fine for a weak, but won't work now

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I have almost the same problem, but my problem is, it quit downloading my Yahoo email. It worked fine for a weak, but won't work now

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streefkerka March 16, 2010 18:09

I ran the database checker with comes up, takes a long time to scan but eventually gives 2 green ticks, I can see the mail client running in task Manager, my machine slows down but the client does not open? I tried to revert back to an older version - I installed 2.5.6862 over the current installation but then when I try to open my eM Client it gives an error of unable to open due to the files being created by a newer version or something along those lines, so I upgraded back to 2.5.6507 but then the same thing happens over where it check the database but doesn't open :-( I have approx 3GB in my mail_data.dat which are all very important emails, anyway of opening this in another type of email client i.e. Outlook?

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I ran the database checker with comes up, takes a long time to scan but eventually gives 2 green ticks, I can see the mail client running in task Manager, my machine slows down but the client does not open? I tried to revert back to an older version - I installed 2.5.6862 over the current installation but then when I try to open my eM Client it gives an error of unable to open due to the files being created by a newer version or something along those lines, so I upgraded back to 2.5.6507 but then the same thing happens over where it check the database but doesn't open :-( I have approx 3GB in my mail_data.dat which are all very important emails, anyway of opening this in another type of email client i.e. Outlook?

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Avi Rov October 10, 2010 15:15

I have a similar problem - The client simply does not open. It worked fine for a few days, but now I cannot get it to start at all. I click on the icon but nothing happens.

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I have a similar problem - The client simply does not open. It worked fine for a few days, but now I cannot get it to start at all. I click on the icon but nothing happens.

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Gabriel Staron (Support Specialist) October 11, 2010 10:17

Hi,
again, would you mind to create memory dump and send it to us so we can analyze the problem and try to fix it? The dump tool can be found on http://www.emclient.com/tools/emdump.exe . It should generate a log file (starting with "eM Client Stack" in your Documents folder). Please send us the file to staron@emclient.com .
We are sorry for any inconvenience.

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Hi, again, would you mind to create memory dump and send it to us so we can analyze the problem and try to fix it? The dump tool can be found on http://www.emclient.com/tools/emdump.exe . It should generate a log file (starting with "eM Client Stack" in your Documents folder). Please send us the file to staron@emclient.com . We are sorry for any inconvenience.

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ayaxmd March 11, 2011 14:12

The same problem. Only ran once... Almost bought it. :( Very sad. Looked like a great soft.

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- Gabriel Staron (Support Specialist) March 11, 2011 14:48
  
  Can you please use the emstackdump utility I wrote about above?
  
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The same problem. Only ran once... Almost bought it. :( Very sad. Looked like a great soft.

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ayaxmd March 11, 2011 14:53

Done and sent.

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Done and sent.

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Marcus Fearnehough March 30, 2011 17:24

I am having the same problem

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I am having the same problem

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ayaxmd March 30, 2011 19:15

My issue was resolved when I removed passowrd for application start. Only happens after re-checking it...

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- Marcus Fearnehough March 30, 2011 19:52
  
  Can you explain more? Thank you
  
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- Marcus Fearnehough March 30, 2011 20:24
  
  Unfortunately, I cannot get the program to start at all. I cannot get to the settings menu.
  
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My issue was resolved when I removed passowrd for application start. Only happens after re-checking it...

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ayaxmd March 30, 2011 19:58

I did some research and restarted EMc after every change in settings. After I changed (or set) password, progrma wont load anymore. Tried it many times. Setting password in my case leads to "dont start emclient anymore, until you leave pass blank".

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- Marcus Fearnehough March 30, 2011 20:56
  
  Thank you, I will try it tonight
  
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I did some research and restarted EMc after every change in settings. After I changed (or set) password, progrma wont load anymore. Tried it many times. Setting password in my case leads to "dont start emclient anymore, until you leave pass blank". <a href="http://s3.amazonaws.com/satisfaction-production/s3_images/452903/Clipboard01.jpg"><img src="http://s3.amazonaws.com/satisfaction-production/s3_images/452903/Clipboard01_inline.jpg" alt="" /></a>

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ayaxmd March 30, 2011 20:38

u have to remove all emc files from users folder on drive, program data depending on windows version you use. not that in program files folder, but in your user folder.

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u have to remove all emc files from users folder on drive, program data depending on windows version you use. not that in program files folder, but in your user folder.

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redfer1357 June 13, 2011 19:55

Hi there, I ́ve been experiencing some issues when someone sends me e-mails to my hotmail account, lately all mails for that account have been delaying for I don ́t know what reason and after several hours depending on the case they finally get in to my em-client inbox, is that temporary? how can I solve that? regards from buenos aires thanx!

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- Gabriel Staron (Support Specialist) June 15, 2011 10:07
  
  Hello,
  we will need you to send us network communication logs: go to menu Tools->Settings->Logging and check Network communication. Then restart eM Client, try to simulate the issue (click Send and receive) and send us the logs using the same logging settings window. And please disclose link for this forum topic.
  
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Hi there, I´ve been experiencing some issues when someone sends me e-mails to my hotmail account, lately all mails for that account have been delaying for I don´t know what reason and after several hours depending on the case they finally get in to my em-client inbox, is that temporary? how can I solve that? regards from buenos aires thanx!

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Dan Scott September 01, 2011 20:08

When I attempt to run the first time I get the following message:

Checking for inconsistent data.... Failed

Consistency check failed with the following error: SQLite error no such table: mail_index.MailItems

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When I attempt to run the first time I get the following message: Checking for inconsistent data…. Failed Consistency check failed with the following error: SQLite error no such table: mail_index.MailItems

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Gabriel Staron (Support Specialist) September 02, 2011 12:24

Hi,
there are three things you can do to remedy this situation:

1) Update to the latest version available at http://www.emclient.com/dist/latest/s... and then go to Start -> Run and type the following:
"C:\Program Files\eM Client\DbRepair.exe" /checkall
or alternatively, if you use 64-bit system:
"C:\Program Files (x86)\eM Client\DbRepair.exe" /checkall

2) Download a tool from http://www.emclient.com/tools/DbRepai... and run it.

3) Delete the database files located in C:\Users\[your user name]\AppData\Roaming\eM Client (on Windows Vista/Windows 7) or C:\Documents and Settings\[your user name]\Application Data\eM Client (on Windows XP). This will remove all settings though.

Best regards

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Hi, there are three things you can do to remedy this situation: 1) Update to the latest version available at http://www.emclient.com/dist/latest/setup.msi and then go to Start -> Run and type the following: "C:\Program Files\eM Client\DbRepair.exe" /checkall or alternatively, if you use 64-bit system: "C:\Program Files (x86)\eM Client\DbRepair.exe" /checkall 2) Download a tool from http://www.emclient.com/tools/DbRepairRebuildAll.exe and run it. 3) Delete the database files located in C:\Users\[your user name]\AppData\Roaming\eM Client (on Windows Vista/Windows 7) or C:\Documents and Settings\[your user name]\Application Data\eM Client (on Windows XP). This will remove all settings though. Best regards

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Piet Hendrikx October 19, 2011 11:43

I have the same problem. This seems to be a big problem. Nothing launches. No process in the background.

I tried the memory dump tool. Message:

Memory dump not performed, because the process was not found. Ensure the application is running.

I also tried the database repair tool. Message:

DB Repair has stopped working. Windows can check online for a solution and close the program.

Please help!!

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I have the same problem. This seems to be a big problem. Nothing launches. No process in the background. I tried the memory dump tool. Message: Memory dump not performed, because the process was not found. Ensure the application is running. I also tried the database repair tool. Message: DB Repair has stopped working. Windows can check online for a solution and close the program. Please help!!

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Scott Robertson November 08, 2011 00:12

Similar problem after using it for two days. It will only run once per boot. If I quit the program it will not load again.

Was just about to buy it but considering that I need to buy Office 2010 I'll probably just get a version with Outlook.

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- Gabriel Staron (Support Specialist) November 08, 2011 14:44
  
  What error message do you get? Please paste here complete text or screenshot of it.
  
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- jbartee995 January 02, 2012 06:05
  
  Same problem here. No error it just won't start (does nothing) unless you go to task manager and kill the process MailClient.exe.
  
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- jbartee995 January 04, 2012 05:59
  
  You probably don't need to reboot if you have more than one user set up just logging off and then back on should do it.
  
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- smkcpa January 04, 2012 13:34
  
  Shouldn't the program just be fixed to work properly so we don't have to keep playing these games in order to use it?
  
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Similar problem after using it for two days. It will only run once per boot. If I quit the program it will not load again. Was just about to buy it but considering that I need to buy Office 2010 I'll probably just get a version with Outlook.

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Torsten Scholz November 24, 2011 16:31

Same problem here.

emClient can only be startet one time. Even after a clean exit with File -> Exit the program can not be startet again. I found the process "MailClient.exe *32" still running within the taskmanager. After I killed this process the program could be started again. But the I got the database check at start. I also get the database check after every reboot.

I am using Windows 7 - 64bit and the latest Version of emClient 3.5.11809.0
I also use caldav and carddav sync with iCloud could that be the issue?

Any log I can provide for you solve this issue?

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- Torsten Scholz December 04, 2011 19:57
  
  After update to 3.5.12280.0 the process is terminating correct now. But now I have a nother problem: Every time I click on send the program crashes. I already send the report. At this point I am really frsutrated because I jut pait over 100€ for a license. Now I have a email client for over 100€ witch can not send emails.
  
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- Gabriel Staron (Support Specialist) December 05, 2011 17:24
  
  It should be hotfixed now. Please install the version from http://www.emclient.com/dist/v3.5.124... and let us know if you experience some problems.
  
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- Torsten Scholz December 05, 2011 17:35
  
  For all the others. I found a solution that workt for me.
  
  Ref.: http://forum.emclient.com/emclient/to...
  
  Could some one from emClient please get in contact with me!
  
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- Torsten Scholz December 05, 2011 17:43
  
  Thanks Gabriel. It works so far. Even with widgets turned on. See my last post. If I find more problems I will let you know.
  
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Same problem here. emClient can only be startet one time. Even after a clean exit with File -> Exit the program can not be startet again. I found the process "MailClient.exe *32" still running within the taskmanager. After I killed this process the program could be started again. But the I got the database check at start. I also get the database check after every reboot. I am using Windows 7 - 64bit and the latest Version of emClient 3.5.11809.0 I also use caldav and carddav sync with iCloud could that be the issue? Any log I can provide for you solve this issue?

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Gabriel Staron (Support Specialist) November 25, 2011 12:56

Hi all,

please run the tool available from http://www.emclient.com/tools/emstack... after the freeze happens. It should generate a log file (starting with "eM Client Stack" in your Documents folder) that will help us analyze the problem in more detail. Please send this file to support@emclient.com with reference to this forum topic. Thanks.

Best regards,

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- Torsten Scholz November 25, 2011 14:29
  
  I just send the stackdump to support@emclient.com
  
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Hi all, please run the tool available from http://www.emclient.com/tools/emstackdump.exe after the freeze happens. It should generate a log file (starting with "eM Client Stack" in your Documents folder) that will help us analyze the problem in more detail. Please send this file to support@emclient.com with reference to this forum topic. Thanks. Best regards,

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smkcpa December 01, 2011 14:41

Since the last release update, I am having the same problem on both my office computer and my home computer. If I exit the program, I can't reopen it unless I reboot my computers.

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- Gabriel Staron (Support Specialist) December 02, 2011 13:55
  
  Please use the instruction above and send us a stack file from the freeze.
  
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- smkcpa December 02, 2011 14:06
  
  I already sent the file yesterday, after reading this thread. Still waiting to hear back.
  
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- Gabriel Staron (Support Specialist) December 02, 2011 15:30
  
  OK, thanks. We solve that, we'll let you know.
  
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- smkcpa January 02, 2012 15:59
  
  So here we are in the New Year, 2012, but a permanent fix for this problem has not yet been released. When I was using your "free" license, I didn't mind having to put up with the occasional software bug. But now that I have the "paid" version, I would like to have software that works properly.
  
  When do you expect to release a version that automatically closes "MailClient.exe*32" so that the program restarts properly without us having to use taskmanager to force it?
  
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Since the last release update, I am having the same problem on both my office computer and my home computer. If I exit the program, I can't reopen it unless I reboot my computers.

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smkcpa January 02, 2012 16:03

smkcpa a minute ago
So here we are in the New Year, 2012, but a permanent fix for this problem has not yet been released. When I was using your "free" license, I didn't mind having to put up with the occasional software bug. But now that I have the "paid" version, I would like to have software that works properly.

When do you expect to release a version that automatically closes "MailClient.exe*32" so that the program restarts properly without us having to use taskmanager to force it?

good solution! good solution! (undo)
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- Libor Grafnetr (Official Rep) January 04, 2012 13:52
  
  Hello,
  we have been working on this issue and found its cause. Can you please try the following version and let us know if this fixes the issue on your machine:
  http://www.emclient.com/dist/v3.5.128...
  
  Thank you.
  
  Best Regards,
  
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- smkcpa January 04, 2012 14:23
  
  I have installed this latest version on all 3 computers. It has finally fixed the problem. I can close and reopen eMClient without it getting hung up.
  
  Thank you for resolving this pesky issue.
  
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- jbartee995 January 04, 2012 15:57
  
  Seems to have fixed it for me. Thanks.
  
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smkcpa a minute ago So here we are in the New Year, 2012, but a permanent fix for this problem has not yet been released. When I was using your "free" license, I didn't mind having to put up with the occasional software bug. But now that I have the "paid" version, I would like to have software that works properly. When do you expect to release a version that automatically closes "MailClient.exe*32" so that the program restarts properly without us having to use taskmanager to force it?

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smkcpa January 04, 2012 14:25

I have installed this latest version on all 3 computers. It has finally fixed the problem. I can close and reopen eMClient without it getting hung up.

Thank you for resolving this pesky issue.

http://www.emclient.com/dist/v3.5.128...

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good solution! good solution! (undo)
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I have installed this latest version on all 3 computers. It has finally fixed the problem. I can close and reopen eMClient without it getting hung up. Thank you for resolving this pesky issue. http://www.emclient.com/dist/v3.5.12897/setup.msi

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