I’m Really hopeless...

Cannot activate Free Edition !

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I can't activate my eM Client, app keeps saying :

Problem has occurred when contacting the licensing server:
The request failed with HTTP status 417: Expectation failed.

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Michal Burger (Official Rep) May 23, 2011 09:21

Hello,
it seems this is a very specific problem with the router that is not able to route the activation message correctly. Please copy the unpacked file from this location: http://www.emclient.com/tools/config.zip to a directory where eM Client is installed (most probably C:/Program Files (x86)/eM Client/. Then restart eM Client and try to activate eM Client again. It should work.

good solution! good solution! (undo)
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- Punk'ay Rokstarr May 23, 2011 10:33
  
  Sadly it's not working !
  
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- Samphy October 20, 2011 09:25
  
  Can u plzzzzzzzzzz help me ???
  
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Hello, it seems this is a very specific problem with the router that is not able to route the activation message correctly. Please copy the unpacked file from this location: http://www.emclient.com/tools/config.zip to a directory where eM Client is installed (most probably C:/Program Files (x86)/eM Client/. Then restart eM Client and try to activate eM Client again. It should work.

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I’m really Frustrated !!!

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Punk'ay Rokstarr May 23, 2011 09:49

Nope, the problem still exist, I'm hoping to get a ' real ' solution soon !

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good solution! good solution! (undo)
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Nope, the problem still exist, I'm hoping to get a ' real ' solution soon !

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I’m desparate !

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Samphy October 20, 2011 09:24

Is this a joke ? Up until now I still don't get anymore respond ! I managed to get it to works once by editing the version number in your config file but after I re-install my Windows the trick doesn't seem to work anymore... :(((

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Is this a joke ? Up until now I still don't get anymore respond ! I managed to get it to works once by editing the version number in your config file but after I re-install my Windows the trick doesn't seem to work anymore... :(((

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TNCS October 20, 2011 12:10

The root of the problem lies within your internet connection is blocking eM from communicate with it license server. You'll have to unblock it on the router/firewall.

good solution! good solution! (undo)
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- Samphy October 21, 2011 06:53
  
  But I don't even have any firewall installed ! Windows default ? I never enable that ! ;(
  
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- TNCS October 21, 2011 07:37
  
  Routers have built in firewall. You must configure the router so block is done at end-point by user.
  
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- Samphy October 21, 2011 09:30
  
  But it doesn't make sense, at least it used to work before !
  
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- Samphy October 21, 2011 09:31
  
  No change has been made to the router, I'm on a local network though...
  
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- TNCS October 21, 2011 09:56
  
  Are you using the pro or free license?
  
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- Samphy October 21, 2011 10:05
  
  Hehe, is that the disadvantage of Free version ???
  
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- TNCS October 21, 2011 11:26
  
  No it not. However, if you have recently upgrading or change your PC, this error message may appear. Another possibility is that you have more than 2 account in eM during your trial period, and activated free license afterwards.
  
  If it the later, you need to delete the additional account or buy the Pro license.
  
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- Samphy October 24, 2011 02:39
  
  But I only have 1 account, not to mention this also happened before when I haven't even set up any account yet.
  
  Really appreciate the help anyway but it still hasn't helped me :(
  
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The root of the problem lies within your internet connection is blocking eM from communicate with it license server. You'll have to unblock it on the router/firewall.

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